I have been discussing the results of the Accenture High Performance Insurer study. Last week, I discussed the first two challenges facing insurers today: tougher economics and more demanding customers. This week, I will discuss three more chall...
Last week, I introduced the Accenture High Performance Insurer study. Over the course of this six-part series, I will go into more detail about the results of the survey. This week, I will discuss two of the five challenges facing insurers today...
Kevin Kraft and I spoke with Best’s Review in an interview about the parallels between the insurance industry and the retail industry.
Insurance, retail and the fight for shelf space
While it may seem strange to compare insurance and retail, bot...
Insurers today need the right mix of "bricks and clicks"
Gone are the days of one-size-fits-all products. Today, market segmentation is more important than ever for the insurance industry and is absolutely critical for life insurance p...
Insurers are shifting attention from cost reduction to strategy and capitalizing on new opportunities. To analyze this trend, Accenture spoke with 60 leading carriers around the world. The result: Accenture’s High Performance Insurer study. Over...
Mobile technology is advancing rapidly, and its utility as a market differentiator is more prevalent. What does this mean for insurers? A lot. Before consumers even commit to an insurance provider, they're doing extensive online research. They'r...
In part one of this series, I introduced the podcast about Accenture’s US Insurance Consumer Survey. In part two, I discussed the results of the survey.
The survey showed that for both property and casual insurance and life insurance, three-...
In my previous post, I introduced the podcast on Accenture’s US Insurance Consumer Survey. In this post, I will talk more about the survey results and what they mean to insurance companies.
When Accenture launched its US Insurance Consumer Su...
In this podcast, I discuss the results of the Accenture US Insurance Consumer Survey. The survey was designed to examine consumer preferences and behaviors in the insurance industry. Based on the survey results, I share recommendations for how i...
In a recent Forbes article, Dave Shatto and I talked about how the insurance industry needs to get with the times. In the article, we mention that people under 40 don’t buy enough life insurance—and those who do don’t particularly care who they ...
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