Your quest to move IT from a cost center to a value center is on track. You developed an IT governance structure and articulated a business strategy. You created a menu of managed services that meet your customers’ needs, and you designed a proces...

You know your IT department is a treasure, but do your customers know it? Creating the right IT measurement tools will help you translate technical metrics into a strong business case that your enterprise leadership and stakeholders will come to v...

Marshall Field & Company, a Chicago based retailing giant of the last century, built its reputation on the slogan, “Give the Lady What She Wants.” More than 100 years later, that’s an applicable business strategy for any IT department. I am ...

As you transform your IT department into an organization that runs like a business, it is critical to behave like one. And nowhere is that more apparent than in the decision making process for IT investments, when your enterprise determines how it...

Welcome to my first post in a six-part series that discusses the value of running IT like a business. Running IT like a business marries the strategies of technology with business to maximize the contribution that IT can bring to your overall ...