Marshall Field & Company, a Chicago based retailing giant of the last century, built its reputation on the slogan, “Give the Lady What She Wants.” More than 100 years later, that’s an applicable business strategy for any IT department. I am ...

As you transform your IT department into an organization that runs like a business, it is critical to behave like one. And nowhere is that more apparent than in the decision making process for IT investments, when your enterprise determines how it...