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In this podcast, Michael Costonis, managing director in Accenture’s North American Insurance Practice, discusses a claims system implementation at Celent Model Insurer of the Year winner, XL Group.
Claims processing continues to be a defining battleground for insurance company profitability and customer service. In December 2011, XL Group deployed a worldwide claims management system based on Accenture’s Claim Components in more than 20 countries and for all policies. Since then, the platform has helped XL Insurance to:
Adapt its business more rapidly to the many different locations, regulatory requirements, cultures and languages that confront it.
Improve communications within the claims function.
Assure outstanding customer service and markedly improve the efficiency of the claims.
Read the transcript [PDF, 199 KB]
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