A leading Telecom company in North America provides a wide range of communications products and services including data, Internet Protocol (IP), voice, IPTV and hosting to businesses and consumers.
The client came to Accenture with the following business needs:
- Improve the customer experience for residential customer base.
- Establish a platform for future migration of wireless, wholesale and business customers.
- Support quicker introduction of new products and services (Tech Television (TTV), VOIP, wireless).
- Simplify the order entry/care processes and reduce errors and manual processes.
- Consolidate customer portals and add self-service capabilities.
- Eliminate legacy systems, reduce maintenance costs and adopt consistent architectural standards.
- Standardize and optimize operational data stores and provide better information for decision making.