Workers’ Compensation Board-Alberta: Application Outsourcing

WCB-Alberta provides cost-effective workplace liability and disability insurance to more than 1.8 million workers and 127,000 employers. It collects premiums in excess of CDN$950 million per year.

Since 1990, Accenture has been providing application development, enhancement and maintenance services for WCB-Alberta’s applications spanning legacy, client/server, desktop and Web-based technologies. As a result, WCB-Alberta is experiencing significantly increased quality and decreased cost of annual maintenance budgets while having improved application stability and reliability.

When a workplace injury occurs in Alberta, WCB is called upon to provide services that are vital to minimizing the impact of that accident both to the injured worker and to the worker’s employer. To provide those services, WCB-Alberta recognized that technology could play a key enabling role to help the organization drive high performance.

Its vision for business applications was to have applications that would be configurable to meet changing business needs, highly reliable especially for critical applications and cost effective to meet the organization’s stewardship goals in financial management. To develop and maintain those applications, WCB-Alberta chose Accenture for Accenture’s early and ongoing leadership in outsourcing, for our breadth and scope of services and for our reputation for high-quality delivery.

Since 1990, Accenture has been providing application development, enhancement and maintenance services for WCB-Alberta’s applications spanning legacy, client/server, desktop and Web-based technologies. Accenture has built and/or maintains a number of major business applications, including claims processing, document management, electronic reporting and invoicing, account management, experience rating/insurance pricing and data warehouse solutions.

In addition, Accenture is responsible for day-to-day production support of most of WCB-Alberta’s core business applications. When project demand and skill set requirements exceed the capacity of the local team, Accenture is able to augment our team with additional resources from other parts of Accenture.

Over the course of the relationship, Accenture has consistently achieved high scores in client satisfaction surveys and balanced scorecard results. These scores are a direct reflection of the excellent quality that Accenture delivers and of the value those services provide to the WCB-Alberta’s operation.

WCB-Alberta characterizes the applications that Accenture delivers and supports as stable, reliable and highly responsive to the organization’s business needs, helping further distinguish it as a high-performance enterprise. WCB-Alberta has also received excellent reports on cost-to-serve from independent research analysts.