Accenture helped the United States Transportation Command (USTRANSCOM) lead the organization through broad change management, moving it from a top-down command-and-control environment, to a high-performance, customer-centric culture, marked by transparency and operated by an empowered workforce.
Using social media as a key enabler, USTRANSCOM leaders have clearly communicated their vision and listened to employees in real-time, to spark collaboration and innovation.
In a 2012 questionnaire, 89 percent of USTRANSCOM staff said leadership communication efforts were effective, while 95 percent of USTRANSCOM’s partners and customers agreed that USTRANSCOM met its customers’ needs.
USTRANSCOM is responsible for the movement of all troops and material for the US military. It employs 2,200 people and contractors at its headquarters at Scott Air Force Base, Illinois, and oversees over another 149,000 people at its subordinate and component commands across the globe. Its operating budget for 2012 is $14 billion. As manager of America’s defense transportation system, USTRANSCOM coordinates the country’s transportation assets to allow the nation to deploy and sustain forces whenever they are needed, wherever they are needed, for as long as they are needed. The Command provides support for a wide range of initiatives, from humanitarian operations to contingencies. Recent missions include the response to the devastating earthquake in Haiti and tsunami in Japan, and ongoing support to Operation Enduring Freedom in Afghanistan.