In 2010, tw telecom determined that its financial systems platform would not be able to keep pace with its growth, business model, and network expansions into other markets. Similarly, the company new it needed to expand as its products and services became more complex, including co-location, security, advanced transport and wavelength services.
While the most pressing need tw telecom faced was a redesign of its charts of accounts in order to ensure financial reporting compliance with tax and other regulatory requirements, it also needed to ensure that financial reporting could scale to meet future growth and the demands of entering international markets. Accordingly, the company’s senior management identified this as an ideal time to undertake a more far-reaching and fundamental upgrade of its ERP platform. They chose to make a substantial system upgrade which could support multiple business processes, including capital projects, vendor payments, receipts and collections, purchase orders, receipt of goods and services, all accounting transactions, and internal and external financial reporting.