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This privately held bank has a history of more than 30 years of successful banking and mortgage ventures in a half dozen states across the US Southwest and Midwest.
Since some major acquisitions in the late nineties, the bank’s growth has been remarkable, topping assets of approximately US$3.5 billion.
The bank’s non-core post-closing mortgage function was not delivering enough value. In a four month implementation, Accenture delivered a post-closing BPO solution that lowered costs and allowed the bank to focus on its core business processes.
The Accenture post-closing BPO solution is helping the client meet its continued growth targets of 30 to 50 percent annually. The bank has achieved:
In addition to the above improvements, the client is able to leverage the investment it made in its new retail mortgage loan origination system as well as the investment it made in outsourcing the servicing of funded loans.
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