Public Service and Government Client Successes

New York City 311: Public Service Call Center Solutions

Norway: Transforming Pension Benefit Administration

Inland Revenue Authority Singapore: Interactive Tax Administration System using Microsoft .NET

With Accenture’s help, the city of New York implemented a public service call center solution, NYC 311, to provide optimal customer services for residents.

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Accenture worked on Norway’s pension reform, a five-year program transforming pension benefit administration with leading public-sector practices.

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Based on its technological skills and global systems integration consulting experience, Accenture was selected by the Inland Revenue Authority of Singapore to transform its core IT infrastructure and systems.

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Poste Italiane: Next-Generation Postal Services

New Zealand Customs Service: Customs Modernization Program

Accenture helps Poste Italiane develop a new CRM capability, preparing for the European postal market liberalization.

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Accenture collaborated with the New Zealand Customs Service to design and implement a Customs Modernization program from the ground up.

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