Skip to Main Content
Access your saved content
By teaming with Accenture, this North American pharmaceutical company has significantly enhanced its decision-making skills within its various levels.
This North American pharmaceutical company was experiencing dramatic growth and strategic shifts in its business, which were leading to an increasingly complex organizational structure. The company needed to improve its decision-making processes in order to respond more effectively to competitive pressures and tackle organizational complexity and multiple marketplace demands. Both the executive team and employees of the company identified decision making as a focus for improvement. The executive team targeted "effective and timely decision making” as one of eight strategic imperatives to achieve the company’s vision.
The company is one of the fastest-growing pharmaceutical companies in the United States. The company markets products in several therapeutic areas and has a pipeline of compounds in development across a wide range of health conditions through the company’s research and development center.
Faced with the challenge of quickly improving its decision-making processes in the midst of organizational, competitive and marketplace transformation, this North American pharmaceutical company turned to Accenture for assistance.
In the course of implementing its strategy and achieve high performance, the company was determined to maintain its culture of collaboration and inclusion while fulfilling its commitment to high-quality, responsive and effective decision making. The company selected Accenture for our deep consulting experience in leadership effectiveness, governance models, organization strategy and design, culture, communications and change strategy, as well as our extensive experience in the health and life sciences industries.
In addition, Accenture offered a robust suite of proprietary, leading-edge tools to help executives transform their organizations to achieve high performance. Finally, Accenture brought powerful insights based on several years of research on the impact of a culture of high performance on financial and operating business results. The company recognized that Accenture was uniquely qualified to help translate organizational insights into actions aimed at improving performance.
Accenture brought essential experience in research, analysis, practical interpretation and change management, adding value at each step of the company’s path to improved decision-making effectiveness.
To integrate enhanced decision making within the fabric of the organization, Accenture collaborated with the company’s leadership to plan for implementation from the outset. Drawing ideas from all levels of the company, Accenture first sought a thorough understanding of the current organization by implementing our decision-making effectiveness diagnostic process that was data-driven, robust and comprehensive. The diagnostic approach, supported by proprietary databases with hundreds of businesses, enabled the company to compare its organization effectiveness and culture with the market norms.
Several proprietary tools and frameworks were integrated at each step of the assessment, design and implementation processes. One of the processes was the Accenture Culture Value Analysis, a proprietary tool that facilitates a rigorous review of a company’s culture. For the client company, Accenture focused on those dimensions that had an impact on the company’s decision-making processes. The Accenture Culture Value Analysis methodology is comprehensive, quantifiable and allows for comparison with research-based practices and benchmarks.
Accenture used our Decision Making Diagnostic to quickly gain an understanding of the decision-making influences, processes, rules (spoken and unspoken) and other critical elements of decision making and governance. Accenture also used our unique approach to Decision Mapping to quantify the cost of making a decision, incorporating the variables of labor, risk, value and time.
To understand how decisions really get made, and how key influencers and “go-to” people within the company could be identified, Accenture used the Organization Network Analysis. This diagnostic helped the company visualize its silos, bottlenecks, inclusion levels and inefficiencies within its decision-making approach.
Together, the tools and frameworks used formed a robust profile of decision-making effectiveness for a range of decision types, mutually reinforced by its governance, culture, complexity and internal networks and behaviors. Accenture then articulated these findings to the company’s leaders, quantified the cost of inefficiencies and showed a road map forward to improve effectiveness and timeliness. Quick-hit benefits were also identified during the process that would be realized by improving the approach.
Accenture developed a decision-making playbook for the company integrating clear accountability, desired processes and hard- and soft-cost quantification methodologies, and conducted workshops for the company’s management. Accenture also helped the company’s leaders build and implement a tailored action plan that would enable them to address interdependences between the decision-making process and organizational change, drive measurable improvements and track progress.
By teaming with Accenture, this North American pharmaceutical company has significantly enhanced its decision-making skills within its various levels and transformed its decision-making and governance processes to supports its growth vision.
The company has succeeded in increasing the speed with which it makes decisions, giving it a competitive edge in responding to market and industry dynamics. The company has also implemented a rigorous and action-oriented set of decision-making criteria and guidelines and a governance model that reflects the appropriate level of empowerment and accountability for clearly defined roles and responsibilities.
This holistic decision-making framework developed by Accenture encompasses both the hard and soft costs of decisions, enabling the company to assess both the explicit and the strategic or opportunity costs of decisions. Therefore, it is now able to quantify the full costs of making different types of decisions and compare these costs with the expected payoffs, thereby focusing leadership attention on the decisions that give the greatest benefits.
With Accenture’s help, the company has derived a road map for tackling issues and identifying opportunities, a proven set of methodologies and tools for making further assessments, a framework to guide action on future change needs and a set of metrics to continuously quantify attainment of business objectives. Armed with enhanced skills and actionable insights on the organizational dynamics needed to improve decision making, as well as a baseline of metrics from which progress can be measured, the company has substantially improved its ability to capitalize on business opportunities and adapt to rapidly changing industry forces.
By teaming with Accenture to enhance decision-making effectiveness, the company is positioned to become a highly competitive global player—and is on the road to achieving high performance.
Outlook from Accenture
Outlook is a journal of high-performance business.
View Latest Issue
Accenture delivers a wide range of healthcare solutions—from addressing back office functions and electronic medical records to clinical transformation and consumer engagement. Our solutions are backed by real-world experience, business and clinical insights and innovative technologies.
Insight Driven Health for U.S. Federal Healthcare Organizations
From innovating patient care at the Veteran’s Administration to developing incentives for higher quality care at the Centers for Medicare & Medicaid Services, U.S. federal health agencies are revolutionizing healthcare in the United States.
Insight Driven Health for U.S. State Healthcare Organizations
The convergence of cost pressures, healthcare reform and technology changes are redefining the landscape for U.S. state healthcare organizations.
Browse all in Health
Skip Footer Links