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Accenture helps New York City launch a business intelligence capability to improve service delivery to citizens and measure performance.
Accenture helped New York City implement Oracle Business Intelligence Enterprise Edition and developed a common data warehouse to use across all city agencies for performance management analysis. The new solution better equips the city to deliver superior service to its citizens, a key prerequisite for high performance.
New York is the largest city in the United States, with a $60 billion budget and more than 350,000 employees. As part of its Citywide Performance Reporting Project, the city set out to develop a robust set of enterprise business intelligence (BI) tools based on Oracle BI technology and applications to help measure and manage performance across its many agencies.
The city chose to work with Accenture because of its successful implementation of the 311 call center and its record for helping clients use the Oracle BI portfolio to move toward high performance.
Beginning in 2006, the city worked with Accenture to implement Oracle Business Intelligence Enterprise Edition (OBIEE) and to move closer to achieving New York Mayor Michael Bloomberg’s strategic goal of improved accessibility, transparency and accountability of city government. New York City was an early adopter of OBIEE and, with Accenture’s help, was successful in implementing an innovative, first-of-its-kind, enterprise-wide solution that helps city leaders and employees across 40 city agencies monitor and improve performance.
Since the initial implementation, Accenture has continued to help the city innovate with the flexible Oracle-based solution it now has in place. The city was the first to make the OBIEE application available over the Web when it launched an online, public version of Citywide Performance Reporting (CPR) in 2008 that let citizens track performance of more than 500 critical measures on the city’s website, www.NYC.gov.
In June 2009, Accenture used the OBIEE architecture to help the city launch the "NYCStat Stimulus Tracker" in just six weeks. The Tracker enables New Yorkers to track the city's use of more than $5 billion of federal stimulus/recovery funds provided through the American Recovery and Reinvestment Act of 2009. The public can follow stimulus funding progress at project, contract and payment levels. The solution, available on www.NYC.gov, tracked more than $600 million in funds at launch.
The CPR program and analytics tools are helping New York City executives make more informed decisions by providing them with fast and flexible access to information about citizens’ demands and agency performance.
This work was recognized in 2007 when Accenture won an Oracle North America Titan Award for Business Intelligence, which honors an outstanding solution that integrates data from multiple enterprise sources and transforms it into key insights that enable strategic decision making, drive continual business process improvements and promote alignment across the enterprise.
The CPR program was also named a 2008 finalist for Computerworld's Best Practices in Business Intelligence award.
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