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The National Minority Supplier Development Council (NMSDC) is a national membership organization focused on providing a direct link between corporate America and minority-owned businesses.
NMSDC’s 2,500 corporate members represent some of America’s largest publicly-owned, privately-owned and foreign-owned companies—including more than 60 percent of the Fortune 100—as well as universities, hospitals, government agencies, and other buying institutions with a commitment to supplier diversity. NMSDC’s regional affiliates across the country are responsible for certifying and matching MBEs with members that have the relevant procurement needs.
As it neared its 40th anniversary, NMSDC realized it needed a common direction for the organization in order to continue to successfully serve its customers in light of challenging economic environments, changing corporate procurement requirements, and advances in technology usage.
NMSDC engaged Accenture to develop a five-year strategy for the organization, accompanied by a plan to implement the strategy and related recommendations. Through the collaboration, NMSDC aims to enhance its ability to increase procurement opportunities for minority-owned businesses.
Accenture assessed NMSDC’s technology, organization, operations, programs and services, and other areas to help identify current maturity levels and provide actionable recommendations on next-generation opportunities.In particular, Accenture:
Gathered feedback and input from national staff, regional affiliates, minority businesses, and corporations regarding NMSDC’s current operations and potential opportunities for improvement.
Worked closely with senior NMSDC staff and leadership to develop the organization’s strategy.
Assessed NMSDC’s current state, including technology, governance, member services, processes, communications, people/culture, and operating environment.
Documented a future state for NMSDC operations to guide implementation initiatives, as well as a definition of an ideal state and detailed recommendations to leadership.
Communicated details of the new strategic plan and gained approvals from the NMSDC Executive Committee and Board of Directors.
Through an inclusive process, Accenture delivered an actionable, five-year strategic plan that documented the organization’s updated mission, vision and goals as well as recommended actions around six core initiatives, including technology modernization, business process standardization, and targeted services.
The strategic planning process aligned NMSDC’s diverse stakeholder groups, including minority businesses, non-profit affiliate councils, and large corporate members. NMSDC’s Board of Directors, composed largely of Chief Procurement Officers (CPOs) and supplier diversity professionals, and was heavily involved and critical to the ongoing success of the project. Accenture engaged the Board and empowered leadership to drive the transformation of the organization.
In addition, the strategic planning process generated momentum to move the organization forward, as Accenture worked closely with NMSDC to empower its staff and stakeholders to work individually, and as a whole, towards this new shared vision. Moreover, Accenture guided NMSDC through the first phases of the implementation, to ensure success beyond the strategic planning process. This implementation planning was led by the Board, including 13 members of the Fortune 100 and representatives from all NMSDC’s stakeholder groups.
Through its collaboration with Accenture, NMSDC has created a sound strategic direction to guide its progress on the journey to becoming a high-performance organization.
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