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The mobile handset market has experienced a huge increase in demand for customization, coupled with a surge in the number of handset models and more complex functionality incorporated into each handset.
There is a growing need for handset testing to maintain the quality of services and products. To improve its testing processes, this mobile operator turned to Accenture.
Learn more about Accenture services, research and client successes for the communications industry
Promotional campaigns cannot be initiated until handsets have been fully tested for new mobile virtual network operator services and convergence services. Because marketing campaigns are often concentrated during specific times of the year, the testing workload is subject to significant peaks and troughs.
To stay on the path to high performance, carriers must find innovative means to counter these pressures. Outsourcing testing is providing a highly efficient and cost-effective way to ensure that products and services get to market fast and are working and reliable when they reach end-users.
Accenture helped manage 20 percent of the client’s overall testing activities over 6 months, and completed testing on 19 different handset models from seven different manufacturers. The following year, Accenture tested 50 different models from nine manufacturers, with up to four handsets being tested in parallel.
Test activities covered all UMTS (Universal Mobile Telecommunications System) Radio Bearer Testing, drive (field) and application testing areas with specific service responsibilities including:
Accenture has added significant value to the client’s testing processes in the following ways:
The company benefited in measurable ways, helping it to maintain its reputation as an innovative provider of quality handsets and applications. These benefits include:
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