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Learn how Accenture helped a major direct bank re-launch as one of the most advanced and user-centric online banks in the world.
BRE Bank (a member of Commerzbank group) launched mBank in 2000 as Poland’s first online-only bank. It has since grown to become Poland’s third-largest retail bank with more than four million clients in three countries.
mBank faced new pressures in the online banking market as the popularity of internet banking grew and a number of competitors launched successful online offerings. Furthermore, their ability to introduce new products, improve the customer experience and effectively cross-sell were limited by aging systems.
But mBank didn’t just want to refurbish their online platform—they wanted to build an entirely new, next-generation online channel that would revolutionize the way customers in Poland, the Czech Republic and Slovakia experienced banking.
Accenture’s collaborative approach and unified global team helped mBank execute a large-scale project involving 130 people and four, key vendors working across several locations—including Warsaw, Lodz, Stockholm and Reykjavik. An iterative approach meant the project could proceed incrementally, allowing new ideas to be developed without delaying deployment.
Accenture helped mBank perform extensive research and analysis to:
Accenture’s technology architects, functional experts, project managers, team leaders and developers worked closely with mBank’s business and IT organizations during the development phase.
Accenture helped mBank manage vendors and use its technical and process expertise to keep the project on-track and meet the ambitious development schedule.
When it came time to deploy the solution, Accenture helped:
The new mBank officially launched in June 2013 as one of the most advanced and user-centric online banks in the world. With a responsive design creating a unique user experience, the new mBank has an ergonomic, mobile-ready and modern user interface.
Deep integration of banking functions set a new benchmark for retail banks’ digital experience. Features include:
The new mBank has been very well-received: client adoption has greatly exceeded targets, and market analysts have recognized the new mBank as a significant step forward in modern retail banking.
With the success of this project, mBank has decided to continue teaming with Accenture to bring groundbreaking innovation to online banking.
“Accenture is our strategic partner and has supported us from the very beginning in our journey to rebuild mBank's online presence. They brought a great team filling some key roles—from technical expertise to team leadership to project management. Accenture's help was instrumental in reaching our goal—building what is probably the most innovative online bank in the world in just 14 months.” -- Michał Panowicz, Managing Director - New mBank Project
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