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While this project is still under way, Accenture’s approach to BPM-L already has had a major and lasting impact. The Accenture team helped the company identify and prioritize more than 60 specific, concrete process improvement opportunities, many of which the company is currently implementing.With their basis in leading practices from across industries and functions, these process revisions have the potential to improve the company’s performance while they pave the way to adopting the solutions model. By greatly reducing the time involved in its quote-to-order process, the company will increase the levels of customer satisfaction. In addition, the shorter time taken in reimbursing employees’ expenses has helped decrease the unnecessary costs involved in the system of express mail and employee advances. This project has also laid the groundwork for a smoother and more successful SAP implementation, which will help maximize the company’s return on its technology investment.
Perhaps most importantly, the company has gained the methodologies, frameworks and skills it needs to put BPM-L at the heart of its operations and decision making for years to come. Identifying core business processes, defining clear business objectives for them, designing process improvements, establishing stakeholder buy-in and developing a road map will further contribute to the success of the company. Such a focus on process excellence can help the company boost its efficiency, agility and responsiveness to change, thus making significant headway on its journey toward high performance.
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