Skip to Main Content
Access your saved content
A new data warehouse freed a large insurance company from a tangle of legacy systems.
Accenture Information Management Services and our Global Delivery Network helped the client lower costs and lay the groundwork for high performance.
The client is a leading property casualty insurer with diverse business lines. It offers a wide range of coverage in both personal and commercial settings, including automobile, homeowners, construction, small business, oil and gas, ocean marine, surety and management liability, global technology and public-sector services.
The insurer’s success hinged on its ability to provide a broad set of products to suit customer needs. To do this, the company depended on historical data housed in a distributed legacy environment. But, different technology platforms made it difficult to conduct customer and product analyses across business lines. This inability to assemble and synthesize business data hampered the capacity to respond as customer needs changed.
Inconsistent data warehouse technology caused other problems as well. Fragmented data storage jeopardized the insurance provider’s system scalability. Database maintenance was excessively difficult and time-consuming. And system instability meant support was unreliable for the employee base.
According to Accenture’s research, a gap between business intelligence capabilities and aspirations is common to many organizations. Insurance providers, in particular, must manage enterprise information to effectively assess risk, competitively price products and maintain a license to operate. Accenture’s experience within the insurance industry shows that the capability gap can be bridged through timely data access and robust analytical capabilities.
To address this gap, the insurance provider embarked on an enterprise data warehouse development effort for its personal insurance businesses.
The insurance provider chose Accenture as its strategic outsourcing service provider based on our deep insurance industry knowledge, specialization in delivering enterprise-wide information management solutions, advanced cost control measures and experienced project management personnel.
We offered an innovative risk-reward framework that allowed both companies to share accountability and risk in the program outcome. Since the client had not used external resources before, this system gave the client’s management and board the confidence to move forward.
Accenture’s charter was to:
A Global EffortThe Accenture Global Delivery Network provided the project with cost-effective and scalable outsourcing capabilities. The Accenture Global Delivery Network is the largest and most diversified group of technology, business process and outsourcing professionals in the world. This approach allows for flexibility and repeatable and predictable service quality to meet the needs of each client, while reducing risk.
Eighty percent of the Accenture project team was based at the Delivery Centers in Mumbai and Bangalore, where data warehousing and complex IT projects were specialties. These teams worked closely with Accenture Information Management Services colleagues at the client site in the United States. This onsite team worked directly with the insurance provider during the requirements gathering and data profiling phases.
The professionals in Mumbai and Bangalore reengineered the existing applications and rearchitected the data warehouse to provide optimal performance. This reduced the daily cycle load time from 10 hours to two. Innovations in code review and testing reduced development time while ensuring accuracy. The teams in India were also responsible for the technical architecture and design work.
Simultaneous to this technical effort, Accenture Delivery Center professionals worked to refine the client’s data processes and project standards, and to increase the insurance provider’s process maturity using CMMI Level 5 processes. This led to better schedule and budget control, enabling the Accenture teams to deliver the project ahead of schedule without risking quality.
Teaming with the client, Accenture completed the data warehouse conversion a full 29 days ahead of schedule and 159 person-days under budget. The insurer’s decision to tap the skilled resources, proven tools and methodologies of the Accenture Global Delivery Network also resulted in a total operations cost saving of $1.3 million.
The enterprise data warehouse gives the company the information it needs to grow its personal insurance business. Better storage and access to data gives the organization’s management team improved analytical capabilities to assist with sophisticated peril-based pricing models. And, access to key business performance metrics has improved decision making.
Through the personal lines data warehouse project and its strategic outsourcing arrangement with Accenture, the insurance provider unleashed new growth opportunities and forged ahead on the path to high performance.
Skip Footer Links