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Kredyt Bank chose the Accenture Multichannel Platform to improve speed to market, control IT costs and compete in the market more effectively.
In the current banking climate, improving speed to market and controlling IT costs are just two ways banks are looking to increase efficiency and agility, while enhancing customer experiences.
Kredyt Bank, one of Poland’s first private banks and now one of the country’s top ten banks, has a strong track record of innovation. With revenues of €450M in 2011, Kredyt Bank operates 375 branches and has been at the forefront of innovation as one of the first banks to integrate banking and insurance services in the Polish market and as an early adopter of 24/7 Internet services.
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Kredyt Bank wanted to replace current front-end and operational customer relationship management (CRM) functions with a new solution developed locally utilizing open technology and stable architecture. The bank also wanted to introduce a single front-end platform for further development in all business areas. With a new system, Kredyt Bank looked to:
To achieve its objectives for such a large-scale undertaking, Kredyt Bank turned to Accenture.
The Accenture Multichannel Platform solution helped Kredyt Bank unify and integrate multiple existing front-end and legacy applications, and provided a single platform to develop and deploy functionality rapidly across channels in a cost-effective way. Initially focused on the branch front-office channel, the Multichannel Platform also allowed for gradual and flexible future development to support additional channels and expanded functionalities.
Combining a cost-effective and optimal time-to-market development architecture with a flexible and scalable multichannel runtime architecture based on open standards and open source technologies, Accenture helped Kredyt Bank avoid dependencies on a single vendor.
In less than six months, the Accenture Multichannel Platform successfully provided the foundation architecture to support the Unified Front-End Implementation Project. The delivered solution supports 39 business processes with more than 150 user-interface screens from such areas as deposits, agreements, cards, electronic banking, and operational CRM, as well as nine common functions such as authorization, authentication and printing.
With the launch of the new multichannel system, Kredyt Bank has unified and integrated its existing front-end platforms. At the same time, the bank has:
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