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Accenture helped KLM Royal Dutch Airlines design and implement a robust service-oriented architecture (SOA)—reservation and pricing services layer (RPSL).
Striving to achieve high performance, KLM wanted an airline solution that could help cut costs and boost overall operating efficiency. As a first step, the company wanted to migrate from KLM's mainframe legacy system to an industrywide system for airline reservations and pricing.
Accenture's ongoing research into the characteristics of high-performance businesses has shown that leading companies view information technology (IT) as a strategic asset and a source of operational excellence and competitive advantage. It also reveals that high performers are twice as likely as their competitors to use SOA to boost business performance, while reducing IT costs and enhancing the flexibility of business processes.
Accenture implemented the airline reservation system and pricing services layer to help the company realize cost savings and boost its overall operating efficiency.
The company wanted to migrate from mainframe legacy system to the Altea Reservation module of Amadeus—an industrywide system for airline reservation and pricing. One of the main areas toward achieving these goals involved optimizing its reservations and distribution, inventory, and departure control systems.
More than 30 KLM e-commerce and operational applications were impacted by the migration, which was completed in early 2007. KLM knew, however, that the stable, secure and seamless migration of all these applications to the new system would require the support of an exceptionally robust and service-oriented interface layer. KLM chose Accenture to implement RPSL, based on our strong results and in-depth experience in systems integration.
Accenture teamed with KLM to design, build, test and deploy RPSL, and was also responsible for the project management of the solution's delivery.
RPSL is a service-oriented architecture, which standardizes and connects a number of back-end systems. Through this standardized architecture, customers experience a seamless airline reservations process. It has also become easy for KLM to migrate services from its back-end legacy mainframe to the third-party application provider, Amadeus.
A thorough analysis was conducted to understand the requirements around the functionality, stability and scalability of the solution. After extensive testing of the system, Accenture helped KLM launch the RPSL. The application can hold 1.5 times the performance requirements projected over three years.
Accenture's extensive cross-industry research reveals that high-performance businesses develop distinctive capabilities to support operational efficiency and business innovation, which is why Accenture and KLM made SOA the cornerstone of the RPSL services layer.
With an enhanced system for airline reservations and pricing, KLM has been able to realize cost savings and boost its overall operating efficiency. It took just 12 months to implement the first release, which went live in January 2006.
RPSL allows KLM to switch from its legacy mainframe seamlessly and transparently. It also minimizes the use of scarce resources by centralizing functional service mappings. By enabling all applications to communicate with just one central layer, the RPSL achieves long-term operational cost reductions.
Most importantly, KLM can build on the SOA application architecture to continue to innovate and develop new projects as part of its overall IT strategy to help sustain high performance in the future.
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