Servicio Andaluz de Salud: Digital Health Record

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The Andalusian Health Service (SAS) in Spain delivers public health service to 7.4 million citizens. SAS has a complex health network of 33 hospitals, more than 1,400 primary health centers and over 100 specialized health centers employing nearly 80,000 people.

SAS created a vision to deliver the best care to the citizens of the region. To deliver on the vision, SAS aimed to establish patient-centered health care services that would provide 24/7 availability without delays and more personalized treatment. To make this possible, SAS needed to significantly upgrade its information technology (IT) systems; consolidating the planning, development and implementation of key IT elements.

SAS turned to Accenture because of its experience delivering large-scale change efficiently and effectively for public health services in Spain and other countries.

Accenture began by collaborating in the design of a corporate model of IT systems. The model created a common database accessible across the entire SAS network, efficiently supported with a centralized strategy. Data was standardized, integrated and understandable for all professionals. The key element of the model is the Systems and Technologies Management Center of the Andalusian Health Service (CEGES), an outsourced facility operated by Accenture. Another key to the vision: to provide support to SAS professionals so that IT becomes the means to simplify delivery of the best care to the citizens of Andalusia.

Accenture's work has helped SAS achieve its goal of using IT as a tool to serve and facilitate the global action strategy by implementing a corporate model of systems and technologies, with great benefits for all the care activities and citizens.

Significant benefits from the CEGES are the full support received by system users and professionals, using phone, mail, chat or Internet channels and efficient systems management that provides remote, proactive management services of distributed servers. Other benefits are a decrease in operating costs and most importantly, an increase of up to four percent of doctors' time available for consultation. The system has fostered the standardization of care and made administrative processes more efficient.