Global Bank: Post-Merger Integration (Business Procedure Documentation)

As part of a post-merger integration, Accenture helped this global bank document the exceptions to existing front-office procedures. This documentation will help the bank realize the expected synergies from the merger.

This bank is one of the world’s premier banks and is ranked in the 2010 Forbes Global 2000. Present across Europe through all its business lines, it has one of the largest international networks with operations in 84 countries and 202,500 employees in Europe, North America and Asia. Its 2010 earnings were in excess of €5 billion ($7 billion).

The bank acquired a leading energy marketing and trading company that originates the supply of natural gas for wholesale customers in the Americas.

As part of the post-merger integration of this company, the bank needed to document the new acquisition’s exceptions to the existing front-office procedures. The bank wanted to complete this process before the start of an upcoming internal audit, creating a compressed timeline.

The bank chose to work with Accenture based on a strong existing relationship and Accenture’s ability to allocate staff with the right skills to the project.

Having the right talent available was critical to helping Accenture meet the deadline. A key challenge was the end-of-year time frame, but diligent communication and preparation helped the Accenture team get the necessary inputs during the holiday season.

Having the right talent with the right experience to deploy timeously was pivotal to meeting the compressed deadline.

Accenture was able to deliver the required documentation before the start of the internal audit. Over the longer term, the list of exceptions will play a role in supporting the post-merger integration and helping realize the business case for the merger.