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Generali is one of the largest insurance groups in the world, operating in 68 countries with approximately 70 million customers. The company is the largest life insurer in Europe. Generali France is the country’s second-largest general insurance company, with more than €16 billion in revenue.
When Generali turned to Accenture in 2006, it was comprised of several operating entities. While united in name, these entities each operated separate IT systems, processes and workflows.The company was hobbled with an aging technology suite that was comprised of many back-office IT platforms, point solutions and duplicate systems. Not only was this collection of platforms difficult to modify and improve, the sheer number of technologies being utilized resulted in inflated maintenance costs. The company realized that in order for it to retain its position as one of the country’s leading insurers, it would need to rationalize its various stand-alone operations into a single, robust technology platform.
Generali France turned to Accenture for help in transforming its IT operations. Accenture facilitated planning sessions with stakeholders, identifying risks and issues with the planned transformation and establishing a well-defined project scope and budget. As part of the collaborative transformation effort, Accenture:
Generali France now benefits from a single IT platform for each product line and operating unit, helping the organization leverage economies of scale, streamline employee training and improve service levels. Some more specific achievements of the project with Accenture include:
“I am personally convinced of the success of the program and I am certain that it will contribute to the profitable growth of our activities.”Regis Lemarchand, COO of the Professionals/SME market unit
“Since April 2007, the team has worked with enthusiasm to design the direct platform with a strategic and diligent approach, allowing Generali to offer our clients, intermediaries and internal staff high quality service. Today this program has become a reality and a great success.”Béatrice Honnoré, director of property and casualty and personal insurance business analysis
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