The distinctive benefits delivered by Accenture for Euskaltel all come down to the business essentials of an MVNO and convergent communications service provider: speed to delivery, increased customer loyalty and cost effectiveness.
One key to Accenture's ability to deliver new IT capabilities at speed is the CRM asset, jointly developed by Euskaltel and Accenture, which provides a flexible solution to help communications providers achieve high performance more quickly by migrating their supporting systems to convergent models. Differentiated CRM capabilities are essential for Euskaltel, as MVNOs compete in part on the basis of excellent customer service. Providers can move toward the open platform provided by .NET, lowering total cost of ownership for BSS and OSS.
“Our new IT solution is truly a convergent solution,” says Manuel Arco, CIO for Euskaltel. “We have effectively leveraged our experience, as well as Accenture's experience with next-generation, convergent BSS and OSS solutions, to develop a unique capability in the marketplace. By putting in place the technologies to support our entire range of services—fixed, mobile, broadband and television—as well as our entire base of subscribers, whether prepaid or postpaid, Accenture and Euskaltel have created an innovative solution that gives us a longer-term competitive edge.”
As the competition to acquire and retain customers grows more intense in Spain, Euskaltel now has the capabilities that can keep it one step ahead in the race for high performance.
“Accenture has been a trusted partner with us for many years, providing the business and technology expertise that has supported our rapid expansion in the marketplace. When we had an urgent need to upgrade and extend our information systems for our company and our client, Accenture was able to design and implement a solution in just a few months. They have been an important part of realizing the business case for our new communications services and business model.” —Manuel Arco, CIO for Euskaltel.