Accenture's experience and ongoing research into characteristics of high-performance businesses reveals that top companies are obsessed with winning the battle for the customer. In many cases, winning this battle starts with improving customer satisfaction.
In its efforts to become a high-performance business, the client recognized the opportunity to provide better, faster service to its customers by modernizing its trading architecture. The goal was to replace a homegrown system—which was inefficient and increasingly expensive to maintain, enhance and operate—with Mx Generation 2000, a banking software suite from Murex.
For help in migrating to the new system, the bank wanted to team with a provider that had deep industry knowledge, superior program management capabilities and proven experience implementing Murex applications for large financial institutions. Accenture handily met these criteria. In addition, Accenture had already demonstrated its ongoing commitment to helping the bank achieve high performance through a number of previous projects.