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Accenture helps Eskom implement a remote monitoring and diagnostic center to achieve high performance.
With over 42,000 megawatts of capacity, Eskom is the tenth largest utility in the world in terms of generating capacity, and produces 95 percent of the electricity used in South Africa.
Eskom was challenged by an aging energy generation infrastructure, an increasing shift towards environmentally-friendly power sources and the presence of industry-specific skills . In addition, an increased demand for energy in South Africa presented Eskom with a number of problems in returning older plants to active service.
These challenges were further compounded by the client’s limited capabilities in knowledge management and the sharing of leading practices, ultimately constraining Eskom’s ability to sustain performance and support long-term growth.
Eskom selected Accenture to help it implement a remote monitoring and diagnostic center (RMDC), based on Accenture’s global experience and specific knowledge in developing performance monitoring and diagnostic centers.
Eskom and Accenture worked together to analyze, design, implement and test a solution based on Microsoft Office SharePoint Server and OsiSoft PI and ProcessBook technologies. The comprehensive solution blueprint comprised all of the individual components and systems required to improve the reliability of Eskom’s power plants and reduce unplanned outages.
Implemented in a phased approach, each part of the RMDC project introduced logically grouped sets of functionalities and technologies. The first phase consisted of basic operator support, while the second phase included an alarm system and advanced support capabilities.
The implementation of the RMDC solution will let Eskom gain financial benefits through the reduction of unplanned maintenance, improved operator efficiency, procedural support during unit start-ups and shutdowns and enhanced knowledge sharing throughout its Coal 3 operating unit.
Specifically, the solution will assist Eskom in:
By teaming with Accenture, Eskom has created a firm foundation from which to become a high-performance business.
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