EMT Madrid: Service-Oriented Architecture

Together with a network of recognized leaders such as SAP and Intermec, Accenture and EMT Madrid collaborated to deliver a business solution that combined cutting-edge technologies and industry leading practices to orchestrate all of the company’s areas ranging from human resources, finance and warehousing to purchasing, inventory and IT toward a common goal to deliver best-in-class service.

EMT Madrid now enjoys highly automated repair and warehousing processes that provide new levels of efficiency and productivity.

EMT Madrid is typical of many municipal bus operators. Like others, it faces competition from various modes of transportation and the potential emergence of competing bus lines. Like others, its main competitive weapon is a reputation for quality service. Like others, it achieves this reputation only by keeping buses on the road, not in the shop waiting for repairs. And like others, it cannot afford to buy more buses, so it must maximize the availability of its current fleet.

Accenture, with its unique mix of industry and IT experts, SAP solutions specialists, contributed to EMT Madrid’s vision by not only enhancing this business solution with our process and technical expertise, but also by using capabilities to deliver the solution on time and within budget.

Using our unique experience-based SOA-for-SAP, Accenture identified those client scenarios in which an SOA approach could optimize EMT’s operations and rationalize resources, provide more flexibility and agility to profit from market opportunities, and promote those specific business processes that increase EMT's competitiveness.

Through the use of SAP software, powerful and reliable SOA-based capabilities, and SOA-based rich user interfaces, Accenture was able to help EMT Madrid overcome SAP ERP’s traditional physical barriers to extend business functionality and chart a course to high performance.

With the help of Accenture, EMT Madrid has gone beyond the traditional barriers of a process re-engineering project to not only streamline its operational processes, but also seamlessly integrate it to feed core bus transportation processes with relevant business data.

EMT Madrid now enjoys highly automated repair and warehousing processes that provide new levels of efficiency and productivity. It has managed to reduce the repair cycle time—from detection to resolution—by as much as 80 percent, enabling the company to put 10 percent more buses on the road for its daily routes at 6 a.m.

Everyone involved is more efficient, too, especially in repair shops where productivity is up 30 percent. Most important, EMT Madrid is doing a better job of serving Madrid’s citizens and securing its competitive position in the face of future uncertainties.