Accenture is in the final stages of a pioneering implementation of communications and collaborative technologies to enable a truly global workforce to work effectively. With more than 15 distinct tools in Collaboration 2.0, Accenture has invested as much time and effort driving user adoption of the tools as it did launching them. A critical component in Accenture’s approach to change management has been the recognition that changing behaviors—the ways people communicate and connect with one another on a daily basis—is as complex an assignment as any change management challenge.