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Accenture helped leading IT company CA to transform its business process architecture by implementing SAP end-to-end.
By creating a single, simplified platform based on industry-leading processes, CA is well launched on its journey toward high performance.
CA, one of the world's largest IT management software companies, unifies and simplifies the management of enterprisewide IT. Its vision, tools and expertise help customers manage risk, improve service, manage costs and align their IT investments with their business needs. CA serves 98 percent of the Fortune 500 companies, as well as government organizations, educational institutions and thousands of other companies in diverse industries worldwide. Founded in 1976, CA is a global company with more than 150 offices in more than 45 countries with fiscal 2006 revenues of $3.79 billion.
Watch the VideoLearn why CA partnered with Accenture to help support a business process transformation and enable growth. Stephen Savage, senior vice president, corporate integration and planning at CA, talks about how his company is using SAP to help support a business process transformation to help the company meet aggressive growth objectives.
As a leader in the highly competitive IT industry, CA is committed to business excellence, and it is constantly exploring ways to improve its performance. Consistent with this commitment, CA decided that it would transform its business processes to equip itself with the right tools to simplify and standardize critical processes and applications globally.
This decision was influenced by CA's realization that its 20-years-plus policy of creating and acquiring software solutions had led to highly heterogeneous systems within the company, making integration highly problematic. To create a system that was aligned with its business goals, that was scalable to accommodate expected growth and that would provide CA executives with reliable information on which to base business decisions, the systems needed to be standardized and consolidated.
Integrated systems would mean that infrastructure requirements could be reduced, with associated reductions in maintenance and management costs over time. This rationalization would also ensure that the business processes would be standardized across the global organization with executives gaining real-time access to consistent data.
Financial controls would also be simplified and made more effective. "We have ambitious growth plans, but realized our legacy systems had outlived their ability to help the company grow," said Savage. "We took a long-term, strategic view of what was needed to enable the growth and overall performance we wanted. The solution was a single, integrated enterprise resource planning solution around which we could simplify and standardize our business processes and create the kind of ready-for-action business organization we required."
For CA, SAP was a clear choice. SAP's software is built on industry-leading practices, which meant that it would provide the ideal template from which to build CA's own standard business processes. In addition, the two companies were already in a business relationship. Based on the scale of the project, CA decided on a solution with minimum customization. CA leveraged tested enterprise resource planning methods and integration techniques to deploy SAP. CA decided on Accenture as the systems integrator based on a number of factors, including Accenture's track record as a successful SAP implementer, our position as SAP's largest global alliance in the SAP alliance ecosystem as well as our ability to bring in resources to complement CA's in-house capabilities. The close alliance between SAP and Accenture ensured that Accenture could call on the highest levels of support from SAP's research and development teams. Accenture's strong methodological foundation also played a role in CA's decision: Accenture Delivery Methods for SAP is a proprietary framework to guide global multidisciplinary teams in meeting a client's business needs effectively—at reduced risk.
"Our High Performance Business research confirms what CA had realized. Mastery of IT business processes is a key to high performance and is also an indicator of a company's ability to innovate successfully," noted Accenture’s Stefan A. Kampe. "CA knew the role it wanted its enterprise resource planning system to play in creating a transformed, more effective organization, and we were proud to help them realize that vision."
CA's SAP implementation was not only ambitious in terms of itself—it is said to be exceptionally rich functionally—but it was central to CA's transformation drive. Accenture moved quickly to support this complex undertaking, providing program and team leadership as well as core business and system knowledge. The Accenture team made up approximately a quarter of CA's total team. This was an end-to-end implementation and therefore covered most of the business processes within CA. The deployed solution encompassed the following functional areas: manage the business, order to cash, lead to quote, procure to pay, human resources, marketing, business intelligence. Using Accenture Delivery Methods for SAP, the Accenture team was able to design and manage a very complex process effectively. To streamline and optimize its business, CA was determined to follow an out-of-the box approach that would be sustainable over the long term. CA and Accenture therefore leveraged the processes, practices and data structures native to SAP—the design was guided by the vision for the end state rather than the existing particularities of business units.
In line with this view, the team used standard methodology wherever possible. "Our vision was to create a system that could adapt rapidly to changes and would also be easy to maintain," explained CA's Savage. "We were determined to fully exploit the inherent functionality in SAP, and in order to do that we needed to team with an organization that combined deep understanding of the software itself and significant knowledge in business process optimization. By doing this, we were able to keep customization to an absolute minimum. "A critical success factor in the speed and success of the implementation was CA's commitment to managing the change effectively in collaboration with Accenture. CA defined the project scope rigorously, and created a small group of empowered employees who could make rapid decisions. Exceptions had to be approved by a Change Control Board.
After only 18 months, and following the necessary tests, this complex implementation went live. With Accenture's help, CA has now created a solid foundation for future growth based on the following principles:
"CA has made a bold move to transform its business processes, built on functionality present in the SAP application," observed Accenture’s Michael A. Batz. "The company has set out on its journey toward high performance with the right tools to reach its goal."
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