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December 2008, Bersin & Associates
This case study examines how one global enterprise, Telstra, decided it needed to undergo a wholesale transformation to meet its customers’ needs and to thrive as a business. To support this transformation, the organization needed to reinvent its workforce, as well—and its current learning functions were also badly in need of repair.
Telstra did not have the time—nor did the company feel as though it was well equipped enough—to upgrade its own learning function to support its business transformation. So it chose to find an end-to-end learning outsourcing provider to help. Accenture launched the new operations training function at Telstra—the Telstra Learning Academy—only six months after signing the contract.
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