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Accenture helped BNP Paribas use Lean Six Sigma to identify more than 100 opportunities to improve its reporting cycle and accelerate its drive to achieve high performance.
BNP Paribas is one of France’s largest companies. Headquartered in Paris, the bank has operations in 84 countries and more than 200,000 employees across Europe, North American and Asia. BNP Paribas provides retail banking in France, Italy, Belgium and Luxembourg investment solutions as well as corporate and investment banking services.
BNP Paribas’ senior management sought significant improvement in the efficiency of the bank’s quarterly reporting cycle. The consistency of reporting processes was uneven, and the actual costs were difficult to determine. Process improvement and automation could streamline routine tasks, thereby giving senior management additional time for higher-level analysis, insight and communication.
After considering multiple service providers, BNP Paribas selected Accenture, which had a history of successful projects with the bank, including IT implementation and strategic assessment of outsourcing opportunities. BNP Paribas executives selected the Accenture Process & Innovation Performance service line to lead a Lean Six Sigma review of its management reporting processes.
Accenture used a proven problem-solving approach to capture “waste” in the quarterly management reporting cycle. Detailed process maps of the reporting cycle helped to identify root causes of complexity and inefficiency. Each problem area was tagged as an opportunity, and projects were placed on a matrix depending on expected benefits plotted against effort required. Accenture identified scores of opportunities, with well over half being process-related, and 25 percent due to suboptimal use of information technology.
Accenture helped the bank select project leaders and offered assistance drafting charters to set goals for each project. Project teams outlined their implementation plans, set timelines and stated their business cases with estimated impact, including goals relating to cost reduction, process speed and quality improvement.
After eight weeks, Accenture identified more than 100 projects to streamline BNP Paribas’ quarterly management reporting cycle. The projects—many of which cross departmental boundaries and business units—are expected to save up to $2 million annually through enhanced productivity and improved workforce utilization.
Accenture worked with the bank’s controlling team to select high-priority opportunities, thereby enabling the bank to realize significant cost-reduction and quality gains early on. These early wins are fueling enthusiasm to implement further improvements to the quarterly management reporting cycle. The Lean Six Sigma gains that Accenture delivered to BNP Paribas are helping the bank accelerate its journey to high performance.
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