Accenture's continued research into the key traits of high-performance businesses has determined that leaders of highly successful organizations do not base their goals only on what they know they can achieve. They fuel their achievements with aspirations that others often call impossible, which is precisely what Best Buy has accomplished.
By choosing Accenture, Best Buy can focus on what it does best—supporting the company's new customer-centric approach.
"Customer Centricity is an extraordinarily complex capability that will allow us to provide our customers with superior experiences, now and in the future. It requires that we take full advantage of the talent and creativity of every Best Buy employee working in our stores across the country."
—Bradbury H. Anderson, chief executive officer-Best Buy Co.