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Belgacom, Belgium’s largest telecommunications company, launched its ONE SAP project to align the information technology and business platforms of its subsidiary, Proximus, with its own. Accenture was brought on board to help merge the two SAP platforms—serving 6,000 end users—using the SAP System Landscape Optimization (SLO) services.
The Accenture team implemented the processes and related IT systems, and handled the migration of data, users and systems, while keeping the current interfacing systems operational. With the integrated SAP platform, Belgacom optimized its IT landscape, resulting in a single source of information, meanwhile drastically improving its reporting and lowering maintenance costs. Accenture also worked on the harmonization of procurement, logistics and finance processes between Belgacom and Proximus.
Following the success of the ONE SAP project, Belgacom sought Accenture’s help to improve and streamline its cloud services initiative.
Learn more about Accenture’s Services for SAP.
Belgacom wanted to fully integrate its subsidiary Proximus to form one streamlined organization to provide customers with a convergent offer. Convergence refers to the migration of multiple communications services into a single network. The move was aimed at meeting the challenges of a highly competitive market and respond to the constantly changing needs of customers.
These changes needed to be reflected in the IT systems that support Belgacom’s operations. Belgacom launched the ONE SAP project to integrate Proximus’ processes and IT platforms with its own.
The two main objectives of the company were to:
Integrate from a legal perspective and adapt the IT systems for all outgoing communications to various government organizations, business partners and customers.
Realign the companies from an internal SAP-system perspective.
To integrate the Belgacom and Proximus IT and business platforms, the Accenture tech team worked closely with Belgacom personnel to design and deploy the solution, while Accenture change management consultants provided the know-how for implementing a shared services organization.
The Accenture team used the SAP System Landscape Optimization (SLO) services to integrate the Belgacom and Proximus platforms.
Accenture also worked on the harmonization of procurement, logistics and finance processes between Belgacom and Proximus. The team identified improvement initiatives as well as process reengineering steps, and included them in the merged system through the use of SAP standards and industry best practices. As a result, Belgacom and Proximus are now operating efficiently on one SAP platform with common business processes.
Following the success of the ONE SAP project, Belgacom sought Accenture’s help to improve and streamline its cloud services initiative, the Blue Sky project.
With the integrated SAP platform, Belgacom has optimized its IT landscape, resulting in a single source of information, drastically improved reporting and lowered maintenance costs. Other benefits include simpler administration and maintenance, eliminated system redundancies and lowered total cost of ownership.
The harmonization of business processes has resulted in greater transparency and elimination of duplicate processes. Belgacom’s organizational structure and processes within the SAP systems now reflect the new business setup.
With the Blue Sky project, Accenture aligned a number of departments in Belgacom based on a vision that cloud computing could contribute value and top-line incremental revenues for the B2B segment. Accenture delivered an approved implementation road map for services, organization and cloud partnerships, and a set of tools to further support the implementation of this vision.
Under the new contract, Accenture will help Belgacom introduce the SAP Performance Management and “SAP on the Cloud” initiative. With the ONE SAP implementation and other new contracts, Accenture has helped Belgacom establish a consistent IT environment that will further its journey toward high performance.
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