After a year of intensive development and incremental improvements, a new and improved Accenture search engine was unveiled in August 2012. Faster, intuitive and with more relevant results than ever before, the new engine is winning plaudits from users across Accenture’s global network. In the five months after the launch, users who rated themselves ‘satisfied’ with the quality of their search results increased by 70 percent.
“Once we started adjusting the engine’s ranking settings, excluded unwanted results from the index, and improved content to be more findable, users started giving us rave reviews,” reports Paul Zak, program manager with the Search Center of Excellence team. “They could not believe search results were so much better.”
While Accenture’s journey to search excellence is an ongoing one, the Search Center of Excellence has led the way in a major upgrade of its capabilities. Furthermore, it has established a continuous improvement program to ensure month-to-month incremental enhancement of the search function, to keep pace with the rate of change and increased reliance on Accenture’s immense internal knowledge base.