A Telecom Network Operator: Designing Self-Verification Testing Services for Improved Developer Experience

Accenture Mobility Consulting Services helped a leading telecommunications company assess ecosystem support extended by different stakeholders and worked with the client to design and set up a remote, self-verification testing service for application developers. This allowed the client to design key initiatives that improved developer experiences.

The client is a leading telecommunications company that provided technological assistance and support to mobile application developers. This support was exclusively available for the company’s official application providers. Little support was provided for the wider application developer community.

The company wanted to identify key opportunity areas for furthering support to application developers.

• Performed a comprehensive assessment of ecosystem support extended by different stakeholders (OS companies, device manufacturers and network operators) to application developers across different categories such as technology, marketing and testing for mobile operating systems , including AndroidTM, Symbian, Windows Mobile and RIM
• Conducted a gap analysis that compared the client against its peers in several best practice areas
• Identified key findings from these best practices for each segment of the application developer partnership across the development lifecycle
• Worked with the client to design and setup a remote , self–verification testing service for application developers

• Enabled the client to design key initiatives that improved developer experiences
  
  • Quality of submitted applications improved
  • Higher quality apps acted as a key differentiator with end consumers

• Formed a partnership between the client and Accenture that provided a remote, self–verification testing service for the client’s smart phone content developers