Workplace Transformation: Services Overview

CIOs have a number of tools and trends at their disposal to drive higher levels of workforce performance and lower IT costs.

Advanced collaboration technologies, mobile solutions, universal connectivity, cloud sourcing and the convergence of voice, data, video and telephony can be part of any CIO’s arsenal to create a highly efficient workplace that enables employees to work at any time, from any place, via virtually any device.

However, tackling the challenge of transforming the workplace is daunting: Managing the system and software upgrades can be time-consuming, expensive and disruptive, while making sense of a vast vendor landscape can be confusing.

Accenture is uniquely positioned to help organizations maximize the value of their computing technologies and services and, at the same time, establish an environment that unleashes new levels of workforce efficiency, agility and productivity.

We can help your organization create a cost-effective, flexible and highly productive IT environment that enables high performance. We offer:

• Deep skills and experience. Our more than 16,000 Infrastructure professionals have helped more than 1,000 organizations in 52 countries identify, design and implement workplace solutions, including multi-language, multi-site deployments.

• Fast outcomes. In just six to nine months, we can help you reduce the cost and complexity of your workplace infrastructures—with minimal disruption to the business.

• Scalable sourcing models. We apply diverse sourcing models to scale the workplace, keep up with business demand, speed execution and reduce costs.

• Phased (and industrialized) approach. We apply field tested and reusable tools, methods and processes, so our work is delivered consistently around the world and with less risk. With our phased approach, we standardize technology, tools and processes. We also enhance and automate both technology and IT processes, and link IT operations to business objectives.

• Vendor independence. We are the world’s largest technology-independent strategy and IT solutions provider.

Contact us to find out how we can help you create a workplace that drives high performance.

Our Workplace Enablement services can help you rationalize, enhance and transform your IT work environment, with solutions that focus on:

Workplace upgrade & migration: We can help you quickly and easily upgrade and migrate the workplace technologies used by your employees.

As part of our workplace upgrade and migration process, we will:

• Standardize and migrate computer desktops
• Implement automated, remote and self-service support options
• Test your applications and provide remediation services

Benefits include:

• Improvement in efficiency
• Up to a 50 percent increase in the speed of highly complex desktop application deployments
• Reduced license and operational costs
• Up to 35 percent reduction in support staff
• Up to a 50 percent reduction in local desk side support visits
• Service desk calls reduced by up to 30 percent

Unified communications and collaboration. Unified Communication & Collaboration services provide on-premise and cloud-based communications and collaboration solutions and services, enabling people to interact anytime, anywhere and from any device. We help clients select, implement, integrate, and scale communications and collaboration technologies.

Our “Process Driven Collaboration” integrates these solutions with our clients’ business processes and applications to change the way they interact with themselves, their customers, and their partners.

Business benefits include:

• Improved and more secure communications with employees, customers, and business partners

• 5-25 percent higher user productivity

• 20 percent reduction in operating and capital expenditures

• 20 percent or higher improvement in service levels

• 20 percent or higher reduction in business cycles

Workplace outsourcing. Our workplace outsourcing services reduce workplace complexity by providing end-to-end management of distributed computing environments and infrastructure—from desktops, laptops and mobile devices to messaging, file and print services.