Work, Field and Resource Management

Our work management offering spans those processes required to operate T&D, such as: customer requests, design, resource planning and scheduling, work execution and field and business reporting. In effect, our offering is a single solution that helps utilities integrate across all enterprise operations, including supply chain, finance, human resources and business analytics.

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Accenture's work, field and resource management solutions encompass a cross-functional approach that enables the transformation of field operations through the convergence of people, systems, process and communications.

This approach is focused on aligning field force, supervisor and scheduler behavior with each utility's strategic goals and includes human performance engineering as well as technical solutions. It emphasizes providing real-time data access to field workers when and where they need it—and then capturing and relaying accurate field data back across the enterprise concerning asset condition, work order status and other critical information.