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For transmission and distribution (T&D) companies, one of the key elements to achieving high performance is the ability to deliver work predictably and cost-effectively. Accenture offers work, field and resource management as a means of crossing over traditional functional silos. By integrating work management capabilities, utilities can optimize resources, expedite design, reduce cost and enhance the quality and management of work and asset information.
Accenture’s services and solutions integrate enterprise operational capabilities and make that information available to other enterprise functions, such as supply chain, finance, human resources and business analytics. Our approach allows work management to be an operations hub for a single enterprise capability—to make significant and sustainable improvements in safety, operating and capital spend, field force productivity and end-customer satisfaction.
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Proven track record in utilitiesOur dedicated T&D work, field and resource management team collaborates with utilities to develop innovative yet practical solutions, tailored to each client, that help deliver tangible value. Our consultants apply decades of experience developing industry-leading processes and technology tools. Accenture’s work, field and resource management solutions and services consist of offerings that can be implemented independently or in combination for greater efficiencies.
A holistic approachWith an emphasis on evolving field organizations to greater levels of performance-driven excellence, Accenture’s holistic enterprise approach to field force transformation enables utilities to achieve high performance across their field operations. In doing so, utilities are better positioned to realize enhanced productivity, operational effectiveness and key performance indicators in customer service, asset management and other business functions.
Work managementWith a focus on process and operating model optimization, Accenture’s services and solutions span those capabilities required to operate T&D—customer requests, design, resource planning and scheduling, work execution, field and business reporting, among others. We help utilities:
Gain visibility of all work on the T&D network, enabling utilities to make better decisions about how to align resources to jobs and how to determine the right work to complete to meet customer and reliability needs.
Expedite and streamline the design process by helping utilities leverage design knowledge in templates and standardized construction for all types of work.
Manage job prerequisites by proactively managing those activities that can hold up field work and increase the overall work-order life cycle.
Integrate work information with other impacted systems including finance, supply chain, customer and outage management systems, and graphical information systems (GIS) and design tools, to provide real-time access to information and reduce duplication of data entry.
Field and resource managementAccenture can help enable utilities to transform field operations through the convergence of people, systems, processes and communications. This approach focuses on aligning field force, supervisor and scheduler behavior with a utility’s strategic goals, which includes human performance engineering, as well as technical solutions. We help utilities:
Develop mobile strategies and implement them by evaluating a selection of mobile solutions appropriate to the unique needs of a utility’s field workforce, and then by delivering those solutions.
Enable supervisors by focusing on the redefinition of the field supervisor role to that of a field coach and leader, with a goal of driving improved field performance results in safety, efficiency and customer satisfaction.
Optimize resource planning and scheduling to help utilities forecast, plan, schedule and dispatch the appropriate work to the appropriate resources, while taking into consideration the complexities required of utility field work. This approach drives greater utilization of the field force and improves achievement of commitment dates.
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