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Accenture Energy Consumer Services provides customer care solutions for competitive and regulated energy providers globally.
We help our clients to develop and implement full value-chain solutions that achieve three key business imperatives: cost effectiveness, revenue assurance and customer satisfaction. Through new energy customer transformation, next generation customer solutions, transformational outsourcing and asset-powered services, we bring world-class industry-specific management consulting, technology and business process customer- care capabilities to our electricity, gas and water clients.
How to increase customer satisfaction? What new value-add products and services can be developed? How to reduce pressure on operational costs? How the business can be simplified? What path to define a medium- and long-term customer care strategic vision?
We can help.
Accenture’s global New Energy Consumer program delivers actionable insights on the trends and critical competencies for the evolving energy marketplace. Our New Energy Consumer research spans years of insights into consumer needs and preferences:
Understanding Consumer Preferences in Energy Efficiency focused on determining consumers knowledge related to energy, conservation, and readiness and willingness to take action to change behavior and manage energy usage.
Revealing the Values of the New Energy Consumer sought to understand the scope of the emerging marketplace by gauging consumer interest in non-traditional providers and preferences towards beyond-the-meter products and services.
Actionable Insights for the New Energy Consumer focused on developing tangible insights to help energy providers achieve balance in meeting consumer expectations while capturing and delivering value in both the short term and the long term.
The New Energy Consumer Handbook draws upon four consecutive years of end-consumer research, analysis of consumer and technology trends, insights from leading energy providers, cross-industry experience and Accenture’s knowledge of managing utility customer operations. The handbook is designed to offer energy providers fresh ideas and actionable insights that help to frame the journey ahead and inspire dynamic new approaches to succeed in the evolving energy marketplace.
See what's trending now with the new energy consumer
Accenture's extensive worldwide consulting and outsourcing experience has been synthesized into the High Performance Utility Model (HPUM) to help utilities assess their performance against industry leaders, jump start client projects and accelerate program delivery.
Accenture's High Performance Utility Model incorporates leading practice operating models and capabilities with operationally excellent business processes for Retail. The model has been created from leading deliverables collected over four decades of working with utilities around the world. Learn more about the High Performance Utility Model for Retail.
Tailoring the customer value chain is complex, due to interdependencies and the potential for unexpected results at each stage of the consumer value chain. Leveraging the core competencies of innovation, collaboration and data analysis is key to addressing the challenges found at each stage of the consumer operations lifecycle.
Accenture Energy Consumer Services offers deep industry experience and principles of high performance to help mitigate key challenges within the utilities customer operations.
New Energy Customer TransformationThe New Energy Customer Transformation is focused on driving exceptional business value by helping our clients achieve step-change, sustainable transformation through operational excellence, integrated interaction, customer satisfaction and value-add capabilities.
Next Generation Customer SolutionsNext Generation Customer Solutions help energy providers develop an actionable IT strategy and implement solutions to enable efficient customer operations while delivering the right customer experience.
Transformational OutsourcingTransformational Outsourcing provides access to flexible, scalable, cost-effective and industry-specific talent, who deliver consistent, quality results and maximum operational performance, leveraging proprietary assets, tools and global collaboration capabilities.
Learn more about Utilities Business Process Outsourcing
Asset-Powered ServicesAccenture’s utilities specific software and services help clients establish strategic capabilities and enhance existing competencies. Our outcome-based approach is designed to accelerate speed to value by combining industry-specific solutions with the scale and quality of our global delivery network. Using our proprietary assets combined with utilities services, Accenture has helped utilities achieve step-change reduction in cost to serve, drive digital interaction and enhance the customer experience.
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