Organizational Strategy and Transformation in the Public Transportation Industry

In the private sector, organizations pick and choose what to deliver to end customers. Public transport operators, on the other hand, have a list of non-negotiable services to provide passengers. And with skyrocketing fuel costs and increased demand on public transit, that list is growing. Accenture helps formulate strategies that create high performance for operators in today's increasingly demanding mass transit environment.

• National Passenger and Freight Railways Service: Market Analysis
  
  
• National Department of Transport: Systems Integration
  
  
• Rede Ferroviária Nacional: Corporate Strategy and Supply Chain Management
  
  
• SNCF: Customer Loyalty Program
  
  

• Unlocking Public Value: A New Model for Achieving High Performance in Public Service Organizations
  
  

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The Accenture Public Service Value Model for Public Transport is just one way we help organizations formulate the strategies and transformational initiatives that lead to high performance. The model illuminates which decisions for performance improvements will create the most positive impact. By taking an outcome-centered perspective, management is able to focus on what matters most to the end-user: the actual service, as the passenger experiences it.

High-performance transport organizations balance today's needs of controlling costs with tomorrow's demands of increasing services. Accenture helps strike this balance. The Accenture Public Service Value Model for Public Transport helps government agencies assess how well they deliver value to citizens and how they can improve to deliver increased public value.

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