Operational Excellence in the Public Transportation Industry

Accenture has a range of tools and services to drive excellence in the operations of transportation organizations. It partners with clients to identify areas that will deliver a dramatic boost in their business performance. Such areas include supply chain, customer relationship management and IT systems.

Related Client Successes

• South African Department of Transport: Systems Integration
  
  
• Network Rail: Procurement/Supply Chain
  
  
• Caminhos de Ferro Portugueses: Corporate Strategy and Supply Chain Management
  
  
• Metro St. Louis: Predictive Monitoring Pilot for Vehicle Maintenance
  
  

Accenture understands high performance in transportation. The company has worked across all major transportation segments for the public and private sectors. It combines leading-edge technologies with unparalleled expertise in large-scale transformation to help transportation providers drive significant performance improvements.

Public transportation organizations face a tough environment. Regulatory issues are rising in tandem with the demand for increased capacity. How to balance the needs of both? Accenture offers solutions and experience that cover the gamut of needs from IT systems and outsourcing, to customer relationship management and supply chain excellence.

• Supply chain management: Accenture has one of the world’s leading supply chain groups, with 15,000 professionals around the world representing virtually every industry, including transportation. We have developed a suite of powerful supply chain execution assets to help each of our clients find and forge their own path to high performance.
  
  
• Customer relationship management: Both Accenture's experience and our research show that top companies are obsessed with winning the battle for the customer. Accenture can help. We work with clients to create dedicated capabilities to build loyalty and create marketing campaigns for its most valued customers. This provides a critical link between loyalty, marketing and sales and puts clients on the road to high performance.
  
  
• IT systems: Many transport companies have developed processes and systems in a silo environment. In order to make effective decisions, transit operators need a reliable, complete and consistent view of information. Accenture can help companies achieve the benefits of integrating their processes within an ERP system, ensuring that clients avoid the potential pitfalls that can occur on these large implementations that drive massive change throughout an organization.