Accenture and Ticketing in Transportation

Accenture Ticketing as a Service is a ready-to-install-and-run solution that helps transport operators achieve high performance through better customer service, improved time-to-market, innovation and cost control.

Public transport authorities and operators face many challenges when creating flexible ticketing solutions:

• Complexity: There are many moving components in the operating system that need to be integrated in these solutions.

• Cost-effectiveness: These solutions are expensive to purchase and even more expensive to maintain.

• Process efficiency: These solutions are often focused on technical specifications rather than business outcomes and do not address the end-customer experience or operator convenience.

We enable transport players to be flexible with their systems by providing:

• An open architecture: This allows operators to change product configuration, deploy new customer channels and enable new types of validation media without incurring significant cost.

• A highly portable suite of “ready-to-go” services: The solution’s onboard sales and validation applications are compatible with most in-vehicle environments. It has a scalable central system that offers a comprehensive range of ticketing business services.

• Pre-integrated Microsoft-based “plug and play" equipment: This enables greater independence for the operator from specific technology platforms.

• Cloud-based computing services: This allows secure mobile and online data access while benefiting from competitive infrastructure services.

Accenture provides a robust end-to-end ticketing solution, including service activation and managed services. It covers:

• Device configuration and installation
• Application and infrastructure setup
• Product and fare configuration
• Customer channel configuration and activation
• Card scheme definition
• Integration with the ecosystem, including smart card manufacturers, financial acquirers and local schemes