Service Management Reporting Portal

Each Portal is unique to a single client, and provides a single point of contact—thereby reducing error and improving team communications.

Typically, Service Management Reporting Portals are organized into four “channels”:

• “About Accenture,” including our services, people, systems and QA processes.

• “Your Services,” including Service Level Agreements, roles and responsibilities, scope of service, a “diary,” documents pertaining to client meetings, and other publications.

• “Your Reports,” including executive summaries, commentary on the monthly report by service line/service item/metric and dependency and performance metrics charts.

• “Your Help Desk,” including information on the Help Desk process and a Notice Board.

Data underlying the monthly reports (and other metrics) is entered or aggregated into the Portal in three ways:

• Entered directly via a Web page.
• Entered manually into the back-end Microsoft SQL Server database.
• Automatically collected from various project systems.

The automated data feeds ensure that clients can visit their Web sites and always see the latest information. Further, each client Web site can connect to other Web-based systems, creating a single point of access for all service delivery information. This increases accuracy and reduces time on routine reporting issues.