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According to a recent survey by Accenture, most CIOs report that they remain outside the corporate strategic process.
Most CEOs, the survey reports, see the IT department simply as a provider of quick fixes. To break through this barrier, CIOs must resist being distracted by the immediate pressure to reduce costs, raise operational performance and comply with regulatory requirements. In addition to fulfilling these requirements, CIOs also have to keep in mind the imperative to develop innovative capabilities that will support the organization’s long-term drive to become a high-performance business.
Indeed, Accenture’s High Performance Business research clearly demonstrates that high performers are not only adept at IT but use it as a way to drive innovation through the organization as a whole, thus maximizing its support for the achievement of high performance.
The new ITIL® Service Management Practices (ITIL v 3)—coauthored by Accenture’s Michael Nieves—can help CIOs reposition the IT organization as a strategic force within the corporation. Accordingly, Accenture has developed the Accenture Maturity Model for ITIL Service Management to help IT organizations create and deliver long-term, sustainable value for the business.
Accenture leverages its decades of experience in helping leading global businesses achieve high performance, its deep technology insights—and its close involvement with the ITIL version 3 service-management series—to create an essential tool for CIOs intent on claiming a seat at the strategy table.
This truly unique combination means that Accenture truly understands how to help CIOs use the new ITIL framework to reengineer the IT to deliver strategic value to the business as a whole—value that is recognized across the entire organization.
Accenture works with the IT organization first to understand the goals and strategies of both the business and IT. The next phase is an objective assessment of the IT organization’s service management practices and capabilities along the five phases of the service-management life cycle:
The heart of the model is an assessment that helps to identify problem areas at the interface between IT and the business. Accenture’s solution is not aligned with any particular toolset, and thus can be used to evaluate any technologies that enable service management. It automatically calculates objective ratings that serve as the foundation for the next step in improving service management capabilities: an analysis to reveal issues and opportunities that can position the IT organization to enable high performance for the entire corporation.
Accenture’s world-class delivery capabilities bring together our global reach, innovative solutions, industrialized assets and deep industry and technology skills. The Accenture Global Delivery Network is the largest and most diversified group of technology, business process and outsourcing professionals in the world.
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