Delivering Public Service for the Future: Structural Shifts
Laying the groundwork for affordable and sustainable public service outcomes.
Governments can no longer follow the path of the past to deliver public service outcomes as it will lead them to the same, unproductive and unviable place where they currently find themselves. The way to build meaningful and sustainable public service lies in governments taking hold of and reshaping their own futures. By making shifts away from the well-worn paths, they can rejuvenate their efforts to deliver what their citizens expect and deserve: flourishing societies, safe and secure nations and economic vitality—in an efficient and cost-effective manner.
Here are the four structural shifts that will lead to positive public service outcomes:
- The shift from standardized services to personalized solutions requires development of deeper, data-driven insights; design around citizen needs; citizen engagement in service design; improvement of delivery networks; and integration across agencies/networks.
- The shift from reactive to insight driven requires more assured identity systems; greater collaboration and cooperation across systems; and anticipation and application of proactive measures.
- The shift from public management to public entrepreneurship requires improved procurement; greater access to government data; greater use of technology; and increased diversity of new public service models.
- The shift from piecemeal efficiency to mission productivity requires active governance through prioritization; performance management; core mission restructuring; operationally excellent administration; leveraging the scale of government; and existing assets.
Link to Full Study: For more information, please download the full global report Delivering Public Service for the Future: Navigating the Shifts.
View Delivering Public Service for the Future: Unlocking Public Service Potential – Graphic which illustrates the four structural shifts that lead to positive public service outcomes.