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Leading businesses know that after-sales parts and services are a source of differentiation and income enhancement.
Service supply chains are more complex than the typical finished-goods supply chain. Most require larger, more diverse inventories and tighter integration with field service and third parties. They also must accommodate inconsistent and uncertain demand by establishing more advanced information and product flows.
Accenture has unmatched expertise in helping clients implement service-focused strategies, infrastructures and tools that can help our clients achieve the following:
Increase service revenues and improve customer satisfaction levels.
Reduce overall service chain operating expense by 8 to 12 percent.
Reduce spares inventory by 30 to 60 percent while improving service levels.
Improve field technician productivity to 65 percent billable work per eight-hour shift.
Improve overall equipment efficiency of the installed base up to 85 percent.
Reduce total warranty costs by 30 to 35 percent.
Improve service response times by up to 50 percent.
Accenture Service Strategy and Operations understands how to help companies optimize their service business as part of a strategy to achieve high performance.
Our research and experience has shown that incorporating a service mindset into business strategies is one of the most effective ways companies can progress toward high performance. We offer the following to our clients:
Deep aftermarket and services experience. We have extensive experience helping clients transform their service chain and have invested heavily in our methods, assets and people in this space. As the market leader, our intellectual property in this space is a key competitive advantage.
Rapid time to value. Our methodologies, frameworks and tools will identify opportunities for rapid value realization while also minimizing risk. We will quickly validate how to drive value from improving service chain operations by enhancing functional capabilities and enabling technologies.
Optimal mix of strategy, process and execution. Accenture is unique among its competitors: we have lifecycle capabilities from strategy to execution to enable our clients’ success at every point of their transformation journey.
Our global solutions and services encompass consulting, technology and outsourcing with a comprehensive range of offerings to address all dimensions of service strategy and operations. Accenture is truly a full-service provider. Our offerings include:
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