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Rethinking human services to optimize resource use and deliver outcomes
The global human services industry faces a number of challenges that are forcing agencies to reinvent how they work to be successful. The uncertain and shifting global economy has had—and will continue to have—a sustained impact on agencies and those they serve. This “new normal” of higher unemployment rates, less job opportunities and lower and stagnating salaries has created a surge in demand for all kinds of social benefits.
This widespread rise in human services demand comes at an inopportune time as many agencies are already affected by budget and resource cuts, fragmented technology systems and disconnected service delivery. In the United States, agencies are tasked with meeting particular healthcare reform mandates that will also drive new demand. Simply put, agencies must find ways to serve more with less for the foreseeable future.
While this confluence of tough challenges might be overwhelming, there are exciting opportunities for agencies to step up to the challenges by transforming how they work—both in terms of small tweaks to daily processes to larger organizational and system changes. As agencies look for the best ways to improve capacity while driving cost savings, they are exploring tough questions:
Accenture works with human services clients to answer questions like these—helping them empower services and improve lives.
Empowering Services, Improving Lives
Accenture’s commitment to the human services industry is clear. As thought leaders and industry experts, our experienced teams ground our work in a deep understanding of top-of-mind issues, always considering the business perspective without losing sight of the human aspect of human services.
Accenture is a trusted guide to human services organizations around the world, helping them to achieve high performance.
Integrated Service Delivery
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