Revenue Portals and Online Services

As Web 2.0 technologies reshape how governments interact with citizens—and transform citizens’ expectations of government service access—revenue agencies are asking questions like these and exploring how collaborative technologies can enhance taxpayer relationships, service and voluntary compliance.

• How can revenue agencies meet taxpayer demands for better access to services?

• How can revenue agencies use collaborative technologies to deliver better services at less cost?

• How can revenue agencies develop flexible systems with simpler application maintenance?

Some are developing revenue portals and online systems to support convenient, taxpayer-centered Internet access to essential services.

Agencies are meeting growing taxpayer expectations for always-available online services and achieving high performance by:

• Improving speed, quality and accessibility of taxpayer services.

• Creating cost savings opportunities.

• Maximizing technology investments and simplifying application maintenance.

• Creating new process and operational efficiencies.

• Balancing demands for security and information access.

• Improving staff and resource utilization.

• Eliminating manual processes and improving accuracy.

• Delivering better services with fewer resources.

• Devoting more time and resources to core mission responsibilities

The world's leading revenue agencies rely on Accenture's comprehensive services and industry experience to operate at greater levels of efficiency, deliver better taxpayer service and meet changing demands.

Our services are rooted in leading practices in process, technology and implementation that come from a track record of success with 60 revenue agencies worldwide. In fact, revenue organizations manage more than $500 billion in revenue each year with Accenture solutions.

Revenue agencies benefit from Accenture’s experience working with more than 100 clients on portals, including projects with leading revenue agencies.

Accenture offers revenue agencies comprehensive portals and online systems services, with capabilities in design, navigation, usability, enterprise content management and information management. We can work with agencies from strategy and planning phases through to implementation and maintenance. Our services include:

• Information Management Diagnostic and Portal Maturity Model
• Revenue Portals Development
• Revenue Portals Application Management and Support