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Accenture helps retailers accelerate their business capabilities across operations, platforms and partnerships to deliver a seamless customer experience.
Today’s consumer shops in stores, at kiosks, online and from mobile devices. And even when they’re not shopping, they’re evaluating retailers and products, looking at their friends’ shopping habits through social media, or reading online reviews.
According to Accenture research, close to 50 percent of consumers in North America, Europe and Latin America think that integrating stores, online and mobile is where retailers need to improve the shopping experience most.
Accenture Seamless Retail services help clients develop new capabilities to meet the demands of the ever-changing retail marketplace. Our end-to-end retail services span the full spectrum of consulting, technology and outsourcing, and help retailers:
Build seamless operations: Many retailers today have independent marketing, merchandising and supply chain teams that focus on a single channel. But in the era of the nonstop customer, this model is out of synch with the times.
We help retailers work more effectively and cost-efficiently as a seamless retail organization, smashing antiquated internal silos to function just as cross channel as customers shop.
Build seamless platforms: High-performing retailers are investing today to bring all platforms, applications and architectures under one standardized umbrella.
As a proven, large-scale systems integrator, we keep pace with technology innovations in ERP. In addition to creating a solid technology base, we ensure that the customer-facing technologies that provide the connected experience are seamless as well. This includes mobile, social and both the retailer’s own and third-party applications.
Build seamless partnerships: Providing a seamless customer experience is an achievable goal, but retailers can attain it more readily with the right partners. Technology, data, analytics and process partners will become equally as important as merchandise vendors in helping retailers build a competitive advantage.
We help quickly unlock value by sharing with them our proven capabilities in retail data management, supply chain planning, talent management and more.
Download the brochure or Watch the video to find out how Accenture helps build a seamless retail enterprise of the future.
Accenture’s seamless journey starts with understanding consumer preferences and ends with helping retailers deliver that seamless experience. View the full results of our research study and learn more about building a seamless retail enterprise of the future at www.accenture.com/seamless.
Accenture is committed to helping retailers overcome the challenges of today’s digital consumer uprising, mercurial customer sentiment and new competitors entering at all channels.
We have deep industry experience across key capabilities and technologies, and our industry assets and global delivery teams ensure timely and cost-effective retail solutions.
Accenture works with a wide spectrum of companies—supermarkets, e-tailers, hardline retailers, mass-merchandise discounters, department stores and other specialty retailers—including nine of the top 10 global retailers.Accenture is dedicated to the advancement of the retail industry through our commitment, participation and leadership:
More than 10,000 professionals working with retail clients globally, 24/7 expertise and scalable resources to ensure the continuity of clients’ critical operations with more than 4,700 professionals in India, the Philippines and China
Named leader in IDC MarketScape: Worldwide Business Analytics IT Consulting and Systems Integration Services 2012 Vendor Analysis
Ranked No. 1 on the International Association of Outsourcing Professionals’ (IAOP) 2012 Global Outsourcing 100 list for the fifth consecutive year (2008-2012)
Largest practice of all Oracle service providers (20+ years teaming) and participated in the majority of all Oracle Retail implementations globally
Recognized as No. 1 in SAP by Gartner, IDC and Forrester, 30+ years working together and 36,000+ SAP-skilled practitioners worldwide who have delivered more than 1,700 projects. Largest practice of all SAP systems integrators and received 18 SAP Pinnacle awards
By delivering industry innovation and insight into tomorrow’s best technologies, we are helping retailers transform themselves into more customer-centric, integrated organizations that can lead the future of retail.Download the brochure to find out more.
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