Today’s consumer shops in stores, at kiosks, online and from mobile devices. And even when they’re not shopping, they’re evaluating retailers and products, looking at their friends’ shopping habits through social media, or reading online reviews.
According to Accenture research, close to 50 percent of consumers in North America, Europe and Latin America think that integrating stores, online and mobile is where retailers need to improve the shopping experience most.
Accenture Seamless Retail services help clients develop new capabilities to meet the demands of the ever-changing retail marketplace. Our end-to-end retail services span the full spectrum of consulting, technology and outsourcing, and help retailers:
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Build seamless operations: Many retailers today have independent marketing, merchandising and supply chain teams that focus on a single channel. But in the era of the nonstop customer, this model is out of synch with the times.
We help retailers work more effectively and cost-efficiently as a seamless retail organization, smashing antiquated internal silos to function just as cross channel as customers shop.
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Build seamless platforms: High-performing retailers are investing today to bring all platforms, applications and architectures under one standardized umbrella.
As a proven, large-scale systems integrator, we keep pace with technology innovations in ERP. In addition to creating a solid technology base, we ensure that the customer-facing technologies that provide the connected experience are seamless as well. This includes mobile, social and both the retailer’s own and third-party applications.
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Build seamless partnerships: Providing a seamless customer experience is an achievable goal, but retailers can attain it more readily with the right partners. Technology, data, analytics and process partners will become equally as important as merchandise vendors in helping retailers build a competitive advantage.
We help quickly unlock value by sharing with them our proven capabilities in retail data management, supply chain planning, talent management and more.
Download the brochure or Watch the video to find out how Accenture helps build a seamless retail enterprise of the future.
Accenture’s seamless journey starts with understanding consumer preferences and ends with helping retailers deliver that seamless experience. View the full results of our research study and learn more about building a seamless retail enterprise of the future at www.accenture.com/seamless.