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Accenture helps retailers deliver a seamless customer experience by transforming their business capabilities to increase profits, engage customers and enhance operations in today’s digital world.
Retailers are at different places along the journey to seamless success. Some just need transformation in one area, such as strengthening the multichannel customer experience to differentiate their brand. Others need large-scale business transformation to improve operations, whether renovating technology systems or reimagining the supply chain.
No matter where a retailer is on the seamless journey, Accenture can help them increase revenue and market share by taking out costs, exploring innovative business models and developing new capabilities that boost their top-line growth. We can do so by sharing the insights and experiences of 9,000 professionals working with retail clients around the globe to achieve results, including:
Producing more than 50,000 planograms with 99 percent accuracy and on-time delivery rate.
Improving process and labor effectiveness to free up 20 percent of labor for clients.
Optimizing assortment and space for more than 7,000 stores.
Segmenting more than 200 million customers in North America across five global retailers.
Download the brochure to find out how Accenture helps retailers succeed in today’s digital world. [PDF, 1.67MB]
Succeeding in today’s fast-paced retail industry requires a blend of marketplace differentiation, digital savvy and strategic operations. Accenture helps retailers achieve all of that—and more.
This past year, Accenture has helped hundreds of retailers worldwide, including:
9 of the top 10 global retailers
9 of the top 10 global apparel stores
7 of the top 10 global consumer electronics stores
9 of the top 10 global department stores
All of the top 10 global discount stores, mass merchants, hypermarkets, warehouse clubs
3 of the top 4 global drug stores
9 of the top 10 global grocery stores
5 of the top 6 global home improvement stores
Accenture is committed to helping retailers around the world execute with innovation and differentiation. We have deep industry experience across key capabilities and technologies, and our industry assets and global delivery teams ensure timely and cost-effective retail solutions.
Accenture Customer Innovation Network: Brings cutting edge, interactive experiences to life for our clients through thought leadership, workshop activities and collaboration with internal and external innovators—across North America, Europe, Latin America and Asia-Pacific.
Accenture Seamless Retail Process Model: Draws on our experience from thousands of projects across formats, categories and markets—setting the framework for a seamless retailer by connecting the physical and digital channels to optimize customer experiences.
Accenture Retail Industry Solution Factory: Combines people, processes, tools and assets to create industry-specific solutions and services regardless of location and time zone. More than 4,700 professionals in India, the Philippines and China offer systems integration, technology consulting and outsourcing solutions.
Retailers who know and anticipate what their customers want can maximize profits, outperform their competitors and ultimately achieve high performance. With Accenture, you are steps closer to providing a seamless retail experience.
Retailers must be agile in today’s volatile digital world—quickly adapting to customer preferences, emerging technologies or global trends. Through our strategy, operations, digital and technology services, we help retailers stay ahead of the rising demands placed on their business.
StrategyAs customers become more omni-channel and retail competition becomes more intense, retailers’ capabilities and functions must be seamlessly integrated. We help retailers make sound investments that integrate operations and technology in order to reach and serve customers in new ways. Accenture has 7,000 employees with retail industry knowledge who can develop and deliver on a strategy for your business.
OperationsWinning market share in a saturated industry is not only a cost play, but also a business improvement play—and Accenture can help with both. Accenture can help reduce inventory through better forecasting and planning. And while it’s important for retailers to reduce costs, it’s critical to free up time, so Accenture brings resources to support your business.
DigitalMaking money in the digital world isn’t just about having a website with all the bells and whistles. It’s about using digital to improve multiple areas of your business, including technology, the physical store, the supply chain and employee enablement tools. That’s why our seamless team supports clients from digital design to delivery.
TechnologyEvery company wants to see results faster, and having the right technology in place is critical. Accenture has the knowledge and industry experience to help clients integrate technology to enable their digital transformation—helping retailers reimagine ways to serve their customers and seamlessly operate their “always on” enterprises.
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