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Knowing Beats Guessing: How Public Service Agencies Are Using Analytics to Achieve High Performance
Hear our latest thinking on how to manage information effectively to help your organization achieve high performance.
The analytics capabilities developed as part of a comprehensive information management program can help you improve the quality of service to citizens and raise satisfaction levels among constituents.
There is good news for public service agency managers who want their organizations to outperform their citizens’ expectations: They have much of the data they need. Their central challenge: They need to learn what to do with it. They must also make an open-ended commitment, because developing real analytical expertise is a long-term process. Accenture observes that it takes at least 18 months of regularly working with data to start developing a steady stream of rich insights that can translate into true high performance. The leaders in the public sector are rapidly benefiting from their moves up the analytics experience curve. They know they now have the means—and the mindset—to generate many more benefits for the societies they serve.
Accenture has more than 15 years' experience and unparalleled knowledge completing public service business intelligence projects. Learn how we have tailored solutions to address the structured data challenges that governments and other public service organizations face in the case studies below.
Dubbed “The Mother of All Accountability Tools," New York City’s Citywide Performance Reporting (CPR) system, launched in February 2008, gives New Yorkers access to constantly updated performance data from city agencies. Integrating performance-related statistics from 60 city organizations, the system is helping New York City’s managers make more intelligent decisions by providing them with fast and flexible access to information about citizens’ demands and agency performance. To learn more, read the complete credential.
The U.S. Defense Logistics Agency (DLA) has a monumental challenge—to provide all the materials, weapons, food, transportation and other resources to all branches of the military. The DLA manages more than five million consumable items and processes more than 30 million annual distribution actions from three inventory control points in the United States. To learn more about how the DLA has deployed new analytics systems that allow it to more effectively share data with partners and throughout the U.S. Department of Defense, read the complete case study.
To help solve the state’s fiscal crisis, the Arizona Department of Revenue had to create greater public value. To learn how Accenture’s Public Service Value Model helped reduce the burden on taxpayers while increasing revenue and compliance, read the complete case study.
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