Accenture Perfect Product Delivery focuses on four core service components working together:
Transportation Optimization. We strive to save our clients’ money by increasing the fill-rate of their trucks while simultaneously reducing the number of miles they are required to travel. We determine the optimum route with special attention to incorporating multi-pick, multi-drop and round-trips, which ensures trucks are operating at maximum capacity at all times. Our delivery model fees are linked to KPIs such as average truck fulfillment rate, number of trips planned and distance covered, in order to measure the success of our transportation optimization.
Track and Trace. This real-time, Web application allows clients to monitor every phase of delivery flow as it happens. Track and trace consistently reports arrival and departure of shipments according to schedule. It also allows changes and adjustments to be made at a moment’s notice, and demands close integration with the customer service front office organization to proactively offer solutions to potential client issues.
Transport Documentation. Auto-invoicing helps ensure accuracy of complex shipping parameters (rates, weight ranges, number of stops, tax and penalties) that invite error in less sophisticated systems. We also support our clients in generating and submitting all the Import/Export Declaration documentation including obtaining approvals from inspecting agencies and managing import customs clearance.
Reporting and KPIs. To gain an accurate understanding of performance, it’s necessary to balance both cost KPIs (e.g. real transportation cost evolution or average number of deliveries consolidated per truck) and service KPIs (e.g. percent of transport incidents managed before the end of the working day). We use both to provide value-added recommendations that ultimately support and improve logistics configuration, carrier sourcing and negotiation to positively impact the bottom line.