Network Services for Communications, Media and Technology

Accenture’s Network Services helps service providers streamline their operations and reduce the costs of planning, building and operating legacy and new networks and services.

An array of technology developments are accelerating the phenomenon of convergence, a marketplace dynamic in which new competitors are emerging across traditional industry boundaries. New technology waves, the integrated user experience and smart services, as well as changes in the ecosystem, are reshaping the landscape for communications service providers, as well as for media and technology companies. Accenture believes that for companies in all these industries, the journey to optimized network operations can be a powerful facilitator in maximizing ROIC, deploying services more efficiently and providing customers with enhanced quality of service.

Accenture Network Services includes a comprehensive set of assets, technologies, operations and industry capabilities means that it can offer end-to-end solutions to clients.

Accenture Network Services provides targeted solutions in four key areas:

1. Network Engineering and Optimization to accelerate broadband deployment

2. Service Fulfillment to streamline quote-to-cash processes

3. Service Assurance to provide quality customer experience and reduce time to repair

4. Field Force for enhanced productivity and efficiency

Watch this video for a brief overview on Accenture Network Services that highlights our four key network solutions.

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For more information on Accenture Network Services, contact us at:
CMT.Network.Services@accenture.com

While today’s convergent marketplace is a threat to the unprepared, it is a tremendous growth opportunity for companies that can out-innovate and out-execute their ever-expanding list of competitors. Accenture has the global reach, breadth of capability and flexibility to help clients streamline their network operations and help drastically reduce the costs of planning, building, and operating legacy and new networks and services.

Transformational Leader
We have collaborated on network transformational programs with many of the top 100 global communications service providers.

Network Analytics Capabilities
Accenture’s network analytics solutions extract data from the network and enable clients to make real-time decisions regarding infrastructure investments, service management and premium offerings.

Experience
We have more than 20 years’ experience in streamlining network operations, serving many of the global FORTUNE® 500 companies.

Market-leading Solutions
We leverage unique, tailored products through industry leading technology alliances. Our network service solutions help service providers transform and innovate how they plan, build, launch and operate network and service platforms to streamline operations, minimize time to market, and reduce costs.

People and Assets
Accenture's deep industry experience, Centers of Excellence, and Global Delivery Network enables clients to take advantage of local, regional and global talent pools and secure the right business solutions with appropriate cost and consistent service quality.

Forward-thinking Abilities
Our vast and extensive services help clients rapidly incorporate the latest trends in consumer behavior and developments in mobility services, such as M2M, cloud-based services, and social media.

Delivery Excellence
Our excellent delivery capabilities bring together our global reach, innovative solutions, industrialized assets and deep industry and technology skills. The Accenture Global Delivery Network is one of the largest and most diversified groups of technology, business process and outsourcing professionals in the world.

Demonstrable Results
We can help clients drive network cost reduction by up to 50 percent and increase "first time right” outcomes by up to 15 percent.

Award-winning Solutions
Accenture was ranked #1 in the International Association of Professionals Global Outsourcing 100™ list for the fifth consecutive year in 2012.

As convergence reshapes the marketplace and drives new customer expectations, Accenture Network Services has developed a complete set of network solutions designed to respond to clients’ changing business needs, providing pragmatic support through every step of their network transformation journeys. Our network service solutions are targeted at helping streamline operations and reduce costs in four key areas:

Accenture Network Engineering and Optimization Solution for the Communications, Media and Technology Industry
The Accenture Network Engineering & Optimization Solution is designed to help clients more rapidly, efficiently and cost-effectively plan, engineer, build and launch new fixed and mobile broadband networks and services.

We can help:

• Reduce network build costs by up to 50 percent

• Achieve improvements of up to 75 percent in the time to market required to launch new products

• Optimize capital investments aligned to customer demand

• Gain increases in throughput ranging up to 600 percent

• Achieve up to 80 percent reduction in end-to-end cycle time

• Secure up to a twelvefold increase in the rate of cell site migrations

• Reduce planning and rework efforts by up to 30 percent

Accenture Service Fulfillment Solution for the Communications Industry
The Accenture Service Fulfillment Solution is designed to help clients more rapidly, efficiently, and cost-effectively order, provision, and activate network resources and services for their consumer and business customers.

We can help:

• Reduce time to market to launch new products by up to 75 percent

• Increase process efficiency by 20 percent to 30 percent

• Reduce quote-to-cash time and cost through increased automation and lower cost sourcing, with up to 50 percent overall operating cost reduction

• Control data quality issues

• Streamline service delivery architecture and maintainability

Accenture Service Assurance Solution for the Communications Industry
The Accenture Service Assurance Solution for the Communications Industry is designed to help clients more rapidly, efficiently and cost-effectively identify, isolate, troubleshoot, and repair device, network, and service problems that are impacting their customers and network services.

We can help:

• Improve responsiveness to network and service issues in order to guarantee the customer experience

• Launch, manage and maintain QoS-guaranteed services that differentiate the operator’s market positioning and customer appeal

• Introduce a Service Operations Center (SOC) function as the operational hub that bridges network services and customer experience through the correlation of network signals into meaningful interpretations of service quality

• Recover efficiency and reduce the total cost of ownership of addressable Operations Support Systems (OSS)

Field Force Solution 
The Accenture Field Force Solution for the Communications Industry is designed to help clients more rapidly, efficiently and cost-effectively manage their field forces. Accenture brings a unique array of assets and capabilities to the challenges of field force optimization, from mobility-focused tools to operational diagnostics, organization and process design, to systems deployment and integration; to outsourcing of scheduling, dispatch and third-party management.

We can help:

• Improve the productivity of field technicians and supervisors

• Reduce wrong dispatching and re-work of trough correlation and ticket triage

• Improve the quality of the network

• Provide improved data quality management for network inventory

Network Services Research, Opinions and Insights:

• Mobile Web Watch 2013: The New Persuaders

• Evolutionary Trends in the Operations of Communication Service Provider Networks: Migration to Broadband Data Services

• Telecommunications: An Industry in Transition

• Fixing the Network Traffic Jam: Four imperatives for Network Operators

• Network Equipment Providers: Restoring Investor Trust

• Better, faster, cheaper: Tapping external providers to manage your network

• Network and Operations Planning for Telecommunications: Getting the Edge in the Network-Expansion Boom

• Accenture Technology Vision 2012: What It Means for Communications

Network Services Client Successes:

• NBN Co: Cloud-Based IT Platform
• Telstra: Delivers Next-generation, High Speed Broadband to Customers
• WIND: Cost Transformation
• KPN: Order Processing and Network Business Process Outsourcing

Network Services:

• Accenture Network Engineering and Optimization
• Accenture Service Assurance
• Accenture Service Fulfillment
• Accenture Field Force Solution
• Network BPO
• Network Analytics