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Accenture’s Network Services helps service providers streamline their operations and reduce the costs of planning, building and operating legacy and new networks and services.
An array of technology developments are accelerating the phenomenon of convergence, a marketplace dynamic in which new competitors are emerging across traditional industry boundaries. New technology waves, the integrated user experience and smart services, as well as changes in the ecosystem, are reshaping the landscape for communications service providers, as well as for media and technology companies. Accenture believes that for companies in all these industries, the journey to optimized network operations can be a powerful facilitator in maximizing ROIC, deploying services more efficiently and providing customers with enhanced quality of service.
Accenture Network Services includes a comprehensive set of assets, technologies, operations and industry capabilities means that it can offer end-to-end solutions to clients.
Accenture Network Services provides targeted solutions in four key areas:
Network Engineering and Optimization to accelerate broadband deployment
Service Fulfillment to streamline quote-to-cash processes
Service Assurance to provide quality customer experience and reduce time to repair
Field Force for enhanced productivity and efficiency
Watch this video for a brief overview on Accenture Network Services that highlights our four key network solutions.
View Accenture Network Services Video [mp4, 47MB]
Download Video Transcript [PDF, 129KB]
For more information on Accenture Network Services, contact us at: CMT.Network.Services@accenture.com
While today’s convergent marketplace is a threat to the unprepared, it is a tremendous growth opportunity for companies that can out-innovate and out-execute their ever-expanding list of competitors. Accenture has the global reach, breadth of capability and flexibility to help clients streamline their network operations and help drastically reduce the costs of planning, building, and operating legacy and new networks and services.
Transformational LeaderWe have collaborated on network transformational programs with many of the top 100 global communications service providers.
Network Analytics CapabilitiesAccenture’s network analytics solutions extract data from the network and enable clients to make real-time decisions regarding infrastructure investments, service management and premium offerings.
ExperienceWe have more than 20 years’ experience in streamlining network operations, serving many of the global FORTUNE® 500 companies.
Market-leading SolutionsWe leverage unique, tailored products through industry leading technology alliances. Our network service solutions help service providers transform and innovate how they plan, build, launch and operate network and service platforms to streamline operations, minimize time to market, and reduce costs.
People and AssetsAccenture's deep industry experience, Centers of Excellence, and Global Delivery Network enables clients to take advantage of local, regional and global talent pools and secure the right business solutions with appropriate cost and consistent service quality.
Forward-thinking AbilitiesOur vast and extensive services help clients rapidly incorporate the latest trends in consumer behavior and developments in mobility services, such as M2M, cloud-based services, and social media.
Delivery ExcellenceOur excellent delivery capabilities bring together our global reach, innovative solutions, industrialized assets and deep industry and technology skills. The Accenture Global Delivery Network is one of the largest and most diversified groups of technology, business process and outsourcing professionals in the world.
Demonstrable ResultsWe can help clients drive network cost reduction by up to 50 percent and increase "first time right” outcomes by up to 15 percent.
Award-winning SolutionsAccenture was ranked #1 in the International Association of Professionals Global Outsourcing 100™ list for the fifth consecutive year in 2012.
Watch the video: Enhancing Next-Generation Customer and Network Operations for Communications Service Providers
As convergence reshapes the marketplace and drives new customer expectations, Accenture Network Services has developed a complete set of network solutions designed to respond to clients’ changing business needs, providing pragmatic support through every step of their network transformation journeys. Our network service solutions are targeted at helping streamline operations and reduce costs in four key areas:
Accenture Network Engineering and Optimization Solution for the Communications, Media and Technology IndustryThe Accenture Network Engineering & Optimization Solution is designed to help clients more rapidly, efficiently and cost-effectively plan, engineer, build and launch new fixed and mobile broadband networks and services.
We can help:
Reduce network build costs by up to 50 percent
Achieve improvements of up to 75 percent in the time to market required to launch new products
Optimize capital investments aligned to customer demand
Gain increases in throughput ranging up to 600 percent
Achieve up to 80 percent reduction in end-to-end cycle time
Secure up to a twelvefold increase in the rate of cell site migrations
Reduce planning and rework efforts by up to 30 percent
Accenture Service Fulfillment Solution for the Communications IndustryThe Accenture Service Fulfillment Solution is designed to help clients more rapidly, efficiently, and cost-effectively order, provision, and activate network resources and services for their consumer and business customers.
Reduce time to market to launch new products by up to 75 percent
Increase process efficiency by 20 percent to 30 percent
Reduce quote-to-cash time and cost through increased automation and lower cost sourcing, with up to 50 percent overall operating cost reduction
Control data quality issues
Streamline service delivery architecture and maintainability
Accenture Service Assurance Solution for the Communications IndustryThe Accenture Service Assurance Solution for the Communications Industry is designed to help clients more rapidly, efficiently and cost-effectively identify, isolate, troubleshoot, and repair device, network, and service problems that are impacting their customers and network services.
Improve responsiveness to network and service issues in order to guarantee the customer experience
Launch, manage and maintain QoS-guaranteed services that differentiate the operator’s market positioning and customer appeal
Introduce a Service Operations Center (SOC) function as the operational hub that bridges network services and customer experience through the correlation of network signals into meaningful interpretations of service quality
Recover efficiency and reduce the total cost of ownership of addressable Operations Support Systems (OSS)
Field Force Solution The Accenture Field Force Solution for the Communications Industry is designed to help clients more rapidly, efficiently and cost-effectively manage their field forces. Accenture brings a unique array of assets and capabilities to the challenges of field force optimization, from mobility-focused tools to operational diagnostics, organization and process design, to systems deployment and integration; to outsourcing of scheduling, dispatch and third-party management.
Improve the productivity of field technicians and supervisors
Reduce wrong dispatching and re-work of trough correlation and ticket triage
Improve the quality of the network
Provide improved data quality management for network inventory
Network Services Research, Opinions and Insights:
Mobile Web Watch 2013: The New Persuaders
Evolutionary Trends in the Operations of Communication Service Provider Networks: Migration to Broadband Data Services
Telecommunications: An Industry in Transition
Fixing the Network Traffic Jam: Four imperatives for Network Operators
Network Equipment Providers: Restoring Investor Trust
Better, faster, cheaper: Tapping external providers to manage your network
Network and Operations Planning for Telecommunications: Getting the Edge in the Network-Expansion Boom
Accenture Technology Vision 2012: What It Means for Communications
Network Services Client Successes:
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